Consumer Feedback
RequiredRequired Question(s)
Required 1.

In the last three months, have you filed a complaint against a business, taxicab, or taxicab driver?

 

Yes
No
2.

How easy was it to file a complaint against a business, taxicab, or taxicab driver?

 

Very difficult Difficult Somewhat difficult Somewhat easy Easy Very easy      
     
3.

After filing your complaint, how long did it take for BACP to respond?

 

One business day
Within a week
Within a month
Longer than a month
Did not respond
4.

How did BACP's responsiveness measure up to your expectations?

 

Utterly fell short Somewhat fell short Met expectations Somewhat exceeded Exceeded Far exceeded      
     
5.

How clearly did BACP explain the outcome of your complaint to you?

 

Not at all clear Unclear Somewhat unclear Somewhat clear Clear Very clear      
     
6.

Please provide any comments and suggestions you may have:

 

 

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