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Customer Questionnaire
RequiredRequired Question(s)
Required

Customer Service: How would you rate the Customer Support Representative assigned to servicing your account?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied
Required

Customer Service: How would you rate RBP’s overall customer service in comparison to our competitor’s performance?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied
Required

Delivery: How would you rate our overall delivery process?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied
Required

Delivery: How would you rate RBP’s delivery as compared to our competitors?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied
Required

Technical Support: How would you rate RBP's responses to resolving your technical inquiries?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied
Required

Technical Support: How would you rate RBP compared to our competitor?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied
Required

Marketing: How would you rate the effectiveness of RBP's advertising?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied

Marketing: If you could make one change or suggestion in this area what would it be?

 

 

 

350 characters left.
Required

Sales Support: How would you rate the RBP sales representative assigned to your account?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied
Required

Sales Support: How does he/she rate compared to the competitor?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied
Required

Product: How would you rate the overall quality of RBP’s products?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied

Product: If you could make one change or suggestion in this area what would it be?

 

 

 

350 characters left.
Required

In general, how would you rate doing business with RBP as compared to other suppliers you deal with?

 

Completely Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Completely Satisfied

Thank you for completing our questionnaire!