Volunteer Engagement Assessment
RequiredRequired Question(s)

Directions:  Complete this confidential 10 minute survey and receive a complimentary interpretation of the results from Volunteer Frontier within five working days.  

Introduction: This survey is different than most volunteer program surveys because it uses a volunteer engagement framework rather than a volunteer management approach.  In today’s competitive environment, research shows that effective nonprofits and government fully tap the power of today’s new breed of volunteer with service opportunities that are satisfying, meaningful, and results-oriented.  Volunteer engagement is the foundation upon which good volunteer management practices rest.  While not the complete Volunteer Frontier survey, this tool provides a scan of your agency’s degree of effective volunteer engagement.


Required 1.

Your name:


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Required 2.

Job title:


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Required 3.



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Years in this job: 


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Misson of agency:



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Number of staff:


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Estimated number of ongoing volunteers a month:


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Directions: Check off the box to the right that best describes your organization’s status.

"My agency..."


 consistantly do it fairly often do it sometimes do it rarely/don't do it  
Integrates volunteer engagement into organizational strategic planning.  
Utilizes the standard volunteer management practices of recruiting, selecting, orienting, training, supervising and recognizing volunteers.  
Provides training, education, and messaging to staff about the importance of respecting and valuing volunteers.  
Engages the full spectrum of volunteers (admin, episodic, direct service, skilled, leader, governing).  
Has senior management that support and see the value of volunteer engagement.  
Creates clearly defined volunteer roles and expectations based on agency needs.  
Understands the potential for how volunteers can meet agency needs.  
Sees working with volunteers more as a partnership rather than as a source of free labor.  
Utilizes a regular and fair screening and selection process.  
Gives volunteers position specific training and ongoing support.  

Only a few more to rate, then you're almost done!

"My agency..."


 consistantly do it fairly often do it sometimes do it rarely/don't do it  
Provides volunteers with regular feedback, acknowledgement, & recognition.  
Regularly seeks input from volunteers on their service experience and perceptions of the agency.  
Promotes volunteers as leaders in such roles as project manager, team leader or technical assistance expert.  
Engages skilled volunteers in such areas as website design, editing, marketing, fundraising, and IT.  
Encourages volunteers to try new assignments to promote growth and satisfaction.  

Directions:  Please select the appropriate option.


 yes no don't know   
Does the board, senior management and/or staff have a statement regarding the agency's philosophy on volunteer engagement?   
Does the agency have clear and consistent policies and procedures in place regarding volunteer engagement?   
Does the agency have a comprehensive risk management plan and adequate insurance coverage related to volunteer engagement activities?   

How well do you think the agency does in recruiting and supporting volunteers?



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What are some of the challenges your organization faces in engaging volunteers?



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In what ways has your organization been most successful in engaging volunteers?



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Other thoughts, observations, or concerns you wish to share?



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