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Calvert Library Customer Survey
1.

Which library branch do you use most frequently?
Prince Frederick
Southern (Lusby)
Fairview (Owings)
Twin Beaches (Chesapeake Beach)
Outreach
2.

How frequently do you use the library?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
3.

How would you rate your level of satisfaction with Calvert Library?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.
4.

How does your library branch rate on the following attributes? Leave item unrated if you don't use it.
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service
Selection of materials (books, movies, games, music, audiobooks, ebooks...)
Availability of materials
Services (copying, faxing, databases, information, computers, wifi...)
Events & Classes (storytime, workshops, summer reading, concerts...)
Facilities (meeting room, quiet study area, comfortable seating...)
  • Comment:

  • 500 characters left.
5.

What type of internet do you have at home?
None
Dial-up
High-speed
6.

Have you, a family member or friend used the library for job search help (resume, online applications, computer training, job counseling)?
Yes
No
Not yet, but plan to within a year
7.

Do you have a Blu-ray player?
Yes
No
Not yet, but I plan to have one within a year
8.


Do you use an ebook reader or ereader app?
Yes
No (skip to question #11)
Not yet, but I plan to within a year
9.

Which ereader(s) do you use?
Kindle-any black and white version
Kindle Fire
Nook-black and white
Nookcolor or Nookcolor Tablet
iPad
Sony
Android Smartphone
iPhone
Computer/Laptop
Other  
10.


Do you download ebooks from the Maryland's Digital eLibrary Consortium (Overdrive)?
Yes
No
Not yet, but I plan to within a year
  • Comment:

  • 500 characters left.
11.


The most recent time you visited the library or library website, what was your purpose? (Check all that apply)
Ask a librarian a question
Use a computer/Internet
Check out, renew, request or return books
Check out, renew, request or return other materials (CDs, movies, audiobooks, etc.)
Attend/register for a class/event like storytime, GardenSmarter, book discussion, etc.)
Use the library's reference resources, research
Attend a community meeting
Other  
12.


Were your needs met?
Yes (skip to question #14)
No
Other  
13.

Tell us more:
 

350 characters left.
14.

When you visit the library, do you usually find what you are looking for?
Yes (skip to question #16)
No
15.

Tell us more:
 

350 characters left.
16.

What subject area(s) would you like the library to have more of?
Arts and Photography
Biographies & Memoirs
Business & Investing
Career & Employment
Children's
Crafts, Hobbies, Home
Computer & Technology
Cooking, Dieting
Do It Yourself
Health, Fitness
History
Humor & Entertainment
Outdoors, Environment
Parenting
Politics & Social Sciences
Relationships, Self-Help
Religion
Sports
Travel, Language, Geography
Young Adult
Other  
17.

What types of books would you like the library to have more of?
Comics & Graphic Novels
Fantasy
Historical Fiction
Horror
Literary Fiction
Mystery
Religious, Inspirational Fiction
Romance
Science Fiction
Thriller & Suspense
Westerns
Other  
18.

Do you think the library should offer more events/workshops for the following audiences? If so, check all that apply. 
Preschool
Elementary
Tweens
Teens
Homeschoolers
20 and 30-somethings
Parents
Adults
Other  
19.

What subjects of events/workshops would you like to see the library offer more of?  Add your own ideas of specific events/workshops you would attend.
Arts & Crafts
Community Issues/Discussions
Computers
Concerts
Cooking
Gaming
History
Hobbies
Local author
Outdoors
Philosophical discussions
Photography
Themed book discussions
None
Other  
  • Comment:

  • 500 characters left.
20.


What do you like best about Calvert Library?
 

350 characters left.
21.

How can we serve you better?  Do you have library-related informational/recreational/educational needs that are not being addressed?  Have you seen or used services in other libraries that you think would be popular/useful here?
 

350 characters left.
22.

As we plan for the future, should the library provide more of the following?  Please select all that apply.
Extra copies of popular books
More ebooks
Computer classes
Technology lab to create media
Meeting rooms
Computers
More open hours
Events/classes for children
Events/classes for teens
Events/classes for adults
Quiet study areas
Comfortable gathering areas
Children's imaginative play areas
Other  
23.

What is your gender?
Male
Female
24.

Which category describes your age?
12 or under
13-17
18-24
25-34
35-49
50-64
65-79
80+
25.

What best describes your race?
Asian
American Indian
Black/African American
Hispanic/Latino
White
Other  
26.


Do you have a child or children living in your household?
Yes
No (skip to question #31)
27.

How many aged 5 years old and under?
0
1
2
3
4
5
Other  
28.

How many aged 6-12 years old?
0
1
2
3
4
5
Other  
29.

How many aged 13-17 years old?
0
1
2
3
4
5
Other  
30.

How many aged 18 or older living in your household?
0
1
2
3
4
5
Other  
31.


Is there anything else you would like to tell Calvert Library?
 

1000 characters left.
32.

Survey results will be published.  Contact information is optional and will not be shared or published.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

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Last Name:
Email Address:
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