Overall Survey Results:


Henley Graphics Customer Satisfaction Survey


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You may answer any or all the questions.
 
 
1How long have you used our services?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Less than 6 months
   
5 13.8%
6 months to less than 1 year
   
1 2.7%
1 year to less than 3 years
   
6 16.6%
3 years to less than 5 years
   
8 22.2%
5 years or more
   
16 44.4%
No Responses
 
00.0%
 Totals36100%
Show thumbnail of this image  Indicates image use -
2Which of our staff members do you work directly with the most?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Show thumbnail of this image  Larry Henley
   
21 60.0%
Show thumbnail of this image  Rich Wachtel
 
0 0.0%
Show thumbnail of this image  Mike Hill
 
0 0.0%
Show thumbnail of this image  Tiffany Hardin
   
14 40.0%
Show thumbnail of this image  Sandi Guinther
   
1 2.8%
Show thumbnail of this image  JoAnn Harritos
   
2 5.7%
 Totals35100%
3Based on your answer to the question above, how would you rate this person on a scale from 1-10 (10 being the best) for customer service?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
 
 
 
 
 
 
 
 1 = 10 (Best) , 2 = 9 , 3 = 8 , 4 = 7 , 5 = 6 , 6 = 5 , 7 = 4 , 8 = 3 , 9 = 2 , 10 = 1
12345678910
Number of
  Responses		Rating
Score*
   
35 1.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


Show thumbnail of this image  Indicates image use -
4Which of our staff members do you work directly with second to most?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Show thumbnail of this image  Larry Henley
   
9 32.1%
Show thumbnail of this image  Rich Wachtel
 
0 0.0%
Show thumbnail of this image  Mike Hill
   
1 3.5%
Show thumbnail of this image  Tiffany Hardin
   
16 57.1%
Show thumbnail of this image  Sandi Guinther
 
0 0.0%
Show thumbnail of this image  JoAnn Harritos
   
2 7.1%
 Totals28100%
5Based on your answer to the question above, how would you rate this person on a scale from 1-10 (10 being the best) for customer service?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
 
 
 
 
 
 
 
 
 1 = 10 (Best) , 2 = 9 , 3 = 8 , 4 = 7 , 5 = 6 , 6 = 5 , 7 = 4 , 8 = 3 , 9 = 2 , 10 = 1
12345678910
Number of
  Responses		Rating
Score*
   
28 1.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


6How would you rate your level of overall satisfaction with us as a company?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Highly satisfied
   
27 75.0%
Satisfied
   
7 19.4%
Somewhat satisfied
   
1 2.7%
Somewhat dissatisfied
 
0 0.0%
Dissatisfied
 
0 0.0%
No Responses
   
12.7%
 Totals36100%

7How do we rate on the following attributes?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average , 6 = Not applicable
Answer
123456
Number of
  Responses		Rating
Score*
Professionalism
   
35 4.3
Quality of Products
   
35 4.4
Understanding customers' needs
   
35 4.2
Turnaround Time
   
35 4.4
Price
   
34 3.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


8How likely is it that you would recommend our services to a friend or colleague?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
32 88.8%
Somewhat likely
 
0 0.0%
Neutral
   
3 8.3%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Responses
   
12.7%
 Totals36100%
9Do you have any suggestions for improving our products/services or customer service? Are there any products or services that you think our company should add to our mix?Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 
 
 
 Number of
Responses
  4
10Would you be interested in doing a survey to YOUR customers similar to this? Please check yes and provide your contact information below
 
 
Answer
0%100%
Number of
Responses		Response
Ratio
YES, please contact me with more information about online survey
   
7 19.4%
NO, please do not contact me with more information about online survey.
   
28 77.7%
No Responses
   
12.7%
 Totals36100%
11Are there any new printing, graphic & web design or electronic media projects you have in mind for the coming year? If so, what are they that we may talk to you about?
Note: This survey is anonymous unless contact information is provided at the bottom of the survey.
 
 
 
 Number of
Responses
  13
12If you would like to be entered for a chance to win 1000 full-color business cards (includes basic graphic design), please provide contact information below. Drawing will be held August 31, 2012. Winner will be notified via phone or email. Note: This survey is anonymous unless contact information is provided.
 
 
 
 
 
 
 
AnswerNumber of
Responses
First Name 34
Last Name 34
Company Name 33
Work Phone 33
Email Address 33

   
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