Thank you for taking the time to complete our patient satisfaction survey.  This survey will take about 5 minutes to complete.  Your responses are important and help us to make changes to improve the timeliness and quality of your care.  None of the information collected in this survey will be associated with any medical records, nor will any treatment information or personally identifying information be collected. 

 If you have any questions or concerns, please contact Jon Zasada at 792-6591 or jzasada@anhc.org

We appreciate you choosing ANHC as your healthcare home.

I have been seen as a patient at ANHC in the last six months.

Was your most recent visit the first time that you had used ANHC?

SCHEDULING

Are you satisfied or dissatisfied with the length of time it takes to reach an operator when I call the health center on the phone?

Do you normally schedule appointments at the health center by phone, in person, or at the end of your appointment?  (multiple answers accepted)

Would you agree or disagree that it is easy to schedule an appointment at the health center?

In the past 12 months have you left a phone message for a health center employee that required a response or call back?

If yes, please answer Question 7, if not go to Question 8.

(If you answered yes to question 6)

Are you satisfied or dissatisfied with the length of time it takes to have your phone messages returned? 

In the last 6 months, have you had tests or other procedures requiring a call back from staff?

If yes, answer Question 9, if not go to Question 10.

Were you satisfied or dissatisfied with the length of time it took to receive a call on your test results or other issues?

MEDICAL APPOINTMENT

Would you agree or disagree that you were you able to schedule your appointment at a time of your choosing? 

Were you satisfied or dissatisfied with the speed of the registration process?

Were you satisfied or dissatisfied with the length of time you waited for your appointment in the reception area?

Were you satisfied or dissatisfied with the amount of time you waited for your medical care provider in the exam room?

Would you agree or disagree that your medical care provider understands important information about your medical history?

Would you agree or disagree that your medical care provider pays attention to your questions and concerns?

Would you agree or disagree that your medical care provider makes an effort to include you in the decisions about your treatment?

Would you agree or disagree that your provider and care team give you information on how to manage your health?

Would you agree or disagree that your medical provider talks to you

 using words you can understand?

Would you agree or disagree that your medical provider spends enough time with you during your appointments?   

Overall, are you satisfied or dissatisfied with your medical care provider at ANHC?

OVERALL SATISFACTION

Would you agree or disagree that overall, you are treated with courtesy by ANHC staff?

Would you return to the health center for care even if a particular visit does not go well?

Would you recommend the Anchorage Neighborhood Health Center to your family and friends?

THE NEW ANCHORAGE NEIGHBORHOOD HEALTH CENTER

Are you aware that ANHC will open its new health center in September and no longer offer services at the Fairview location?

Are you likely or unlikely to continue using ANHC for your health care in its new location?

How important are each of the following factors in your likeliness to use the new health center?

Do you have any comments, concerns or questions about the move to the new building that you would like to share?

INTERNET USE & COMMUNICATION

Do you use the internet on a regular basis?

Do you receive either a paper or electronic newsletter from ANHC?

Given the choice, what is the best way to contact you with lab results, appointment times, etc.?

DEMOGRAPHICS

Can you tell me your age range?

How long have you been a patient of ANHC?

What is your insurance coverage?

What is your method of transportation to the current health center? 

What will be your method of transportation to the new health center at International and C St? 

COMMENTS

Any comments or stories about you that you would like to share?

Would you care to leave your name, email or phone for additional follow-up?