Lake County PASSAGE Customer Awareness & Satisfaction Survey
Please answer all questions to the best of your ability.
 

Lake County Division of Transportation would like to hear from motorists about your use of Lake County PASSAGE.  PASSAGE provides real time traffic information about local roads so you can anticipate, plan, and avoid gridlock. With this information you can leave earlier, take a different route and save time. You can access this information at www.lakecountypassage.com. 
 
1.
How many miles round-trip do you commute per day? 
<10
10-20
20-30
30+
Other  
2.
How do you receive traffic information?
AM/FM Radio Station
PASSAGE Highway Advisory Radio 1620 AM
3rd party website (Google, Travel Midwest.com, Yahoo, etc.)
PASSAGE website/ email notification/ smart phone app
I do not look for Traffic information
Other  
3.
Did you know that Lake County PASSAGE is the primary source of traffic information on local roads?
Yes
No
4.
How did you find out about PASSAGE?
Friend/Family
Lake County website
DOT Signs
News Media
Social Media
5.
In the past year, have you utilized the Lake County PASSAGE website (www.lakecountypassage.com) to access traffic information?
Yes
No
6.
Is the PASSAGE website easy to understand?
Yes
No
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7.
In the past year, have you listened to PASSAGE Highway Advisory Radio AM 1620 for traffic information about local roads?
Yes
No
8.
On a scale of 1 to 5, 1 being not important and 5 being very important what is your level of interest in receiving email notifications for Lake County traffic/highway construction information?
1 2 3 4 5       
      
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  • 500 characters left.
9.
If you have signed up for PASSAGE email alerts, are the traffic notifications timely and informative?
Yes
No
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  • 500 characters left.
10.
If you have the free Lake County PASSAGE app for iPhone or Android, please explain what you like or dislike about it.
 

350 characters left.
11.
Users of the PASSAGE website or smartphone app are able to view pictures of intersections. Have you found this helpful?
Yes
No
12.
Users of the PASSAGE website or smartphone app are able to access congestion information. Have you found this helpful?
Yes
No
13.
Which of the following PASSAGE services have been helpful to you?
Email Alerts- (personalized traffic information sent to your email)
PASSAGE Website
PASSAGE Highway Advisory Radio 1620 AM
iPhone or Android Smartphone Apps
Other  
14.
How have you changed your route based on information from PASSAGE?
Left earlier
Went another route
Viewed intersection photos to better understand the delay
Didn't change anything
Other  
15.
Please let us know if you have any comments or ideas on what PASSAGE can provide to help you make decisions during your commute. Explain: 
 

350 characters left.
16.
Would you recommend Lake County PASSAGE to someone else?
Yes
No
17.
Do you need further assistance with any of our products, or an explanation on how to sign up for email notifications?
Yes (If yes, please include your contact information in comment box)
No
  • Comment:

  • 500 characters left.