Customer Satisfaction Survey
1.
How long have you been a subscriber to the OneCommunity network?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Please rate the following statements on a scale of one to five.
 
2.
The OneCommunity team effectively communicates with my team on network issues.
1 (Not at all)
2 (Occasionally)
3 (Sometimes)
4 (Usually)
5 (Always)
3.
I am likely to purchase additional services from OneCommunity.
1 (Not at all likely)
2 (Unlikely)
3 (Somewhat likely)
4 (Very likely)
5 (Definitely)
4.
I am likely to recommend OneCommunity to colleagues and contacts.
1 (Not at all likely)
2 (Unlikely)
3 (Somewhat likely)
4 (Very likely)
5 (Definitely)
5.
How satisfied are you with the friendliness and professionalism of our staff?
1 (Very dissatisfied)
2 (Somehwhat dissatisfied)
3 (Satisfied)
4 (Very satisfied)
5 (Completely satisfied)
6.
How satisfied are you with the knowledge of our staff?
1 (Very dissatisfied)
2 (Somewhat dissatisfied)
3 (Satisfied)
4 (Very satisfied)
5 (Completely satisfied)
7.
How satisfied are you with the cost of our services?
1 (Very dissatisfied)
2 (Somewhat satisfied)
3 (Satisfied)
4 (Very satisfied)
5 (Completely satisfied)
8.
How satisfied are you with the quality of service you receive? 
1 (Very dissatisfied)
2 (Somewhat dissatisfied)
3 (Satisfied)
4 (Very satisfied)
5 (Completely satisfied)
9.
Please rate the quality of customer service you received during your most recent experience with OneCommunity (if less than three, please describe). 
1 (Awful)
2 (Poor)
3 (Fair)
4 (Good)
5 (Excellent)
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