Customer Experience Survey

How quickly did we respond to your initial email or phone contact:

Within 24 hours
Within 2 days
More than 2 days
No response was received and I had to contact you a second time.
Did we provide adequate technical information to help guide you through testing?
Yes, everything I needed to know was provided.
Yes, the basics were shared, but I was left with questions.
No, I wasn't given the information I needed.
Were you invoiced correctly and were billing questions answered to your satisfaction?
Yes, my expectations were exceeded.
Yes, my expectations were met.
No, there were billing mistakes and/or my billing questions were not answered to my satisfaction.
Overall, how satisfied were you with your experience?
It was fantastic!
It was good but could have been better.
I was somewhat disappointed with the experience.
I was completely disappointed.
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