ALIASS Customer Satisfaction Survey
Thank you for your recent business. At ALIASS, we strive to offer our clients better productivity, the highest reliability, and more efficiency through our services. As your premier legal support services partner, we are dedicated to continuous improvement for your benefit. Please consider completing this survey so that we can monitor our overall value to you and your company.
 
1.

Your Name and Company/Firm Name:

 

50 characters left.
2.

Your email address:

 

50 characters left.
3.

ALIASS Job Number:

 

50 characters left.
4.
My service was completed in:
1-3 days
4-7 days
8-10 days
>10 days
5.
Received my affidavit or results in:
1-3 days
4-7 days
8-10 days
>10 days
6.
Please complete the following. For this job, the service ...
Was better than expected.
Matched expectations.
Was worse than expected.
7.

How did you hear of ALIASS?

Referral
Long-Time Client
Facebook
Fairfax Patch
Google
Twitter
Other  
8.
How do we rate on the following service attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Service completed correctly
Staff was pleasant and courteous
Knowledge of the staff
Instructions followed
Updates on service status provided
  • Comment:

  • 500 characters left.
9.

Did staff explain the Referral Program?

Yes
No
Other  
10.

Did staff explain the Rewards Program?

Yes
No
Other  
11.

Did staff mention any of our other services?

Yes
No
Other  
12.
How likely are you to recommend ALIASS?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
13.
In the section below, please include any details regarding your service(s), including any special recognition or recommended improvements.
 

1000 characters left.