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Eligibility
Requirements
In order to become a remote complaint intake site, an
organization must agree to:
- Send all appropriate staff to a 2 hour training
on the Complaint Process & Interview and Listening Skills
- Sign a Memorandum of Understanding with OIPM
that includes but is not limited to the following terms:
- ________ agrees to use forms provided by the
Independent Police Monitor to take in police misconduct complaints or
commendations.
- ________ will collect and turn over these
complaints via electronic transmission within 48 hours or via postal service
within 3 business days.
- ________ agrees to neither modify nor
investigate any complaints they take in. These restrictions include but are not
limited to contacting complaint witnesses, gathering evidence related to the
complaint, or instructing the complainant on what to say.
- The IPM agrees to provide ________ with the
appropriate forms and will train any and all relevant ________ personnel within
90 days of the signing of this agreement.
- The IPM agrees to notify the complainant by mail
of the receipt of their complaint and any requests for information and final
disposition of complaint investigation.
If ________ has further contact with complainant and requires a status
update on the complaint investigation, they may contact Maya Terrance of
the IPM and will receive a response within a week.
- The IPM will provide materials that explain the
complaint investigation process to ________. ________ staff may answer questions
related to the complaint process. Any other questions should be directed to the
IPM. In the event that the complainant speaks a language that no IPM staff can
communicate through, ________ agrees to provide staff to translate.
- ________ staff
is restricted to complaint intake only. They are not representatives of the IPM,
are not restricted by the rules governing the IPM, and cannot speak or act on
behalf of its interests.
- ________ and IPM agree to meet at least quarterly
to discuss any questions or concerns regarding complaints or the complaint
intake process.
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