IDS General Customer Survey
1.
What department and division are you with?
 

350 characters left.
2.
How long have you been utilizing IDS Services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
3.
What products/services have you received through Integrated Document Solutions (IDS)?  
Business Cards
CD/DVD Duplication
Data Conversion
Delivery
Design
Fulfillment-Kitting
Mail Services (other than delivery)
Microfilm
Multifunction Printers/Copiers
Print
Scanning
Secure Document Storage
Warehousing
Other  
  • Comment:

  • 500 characters left.
4.
How would you rate your overall level of satisfaction with IDS?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.
5.
How does IDS rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service experience
Timliness of product/service
Understanding of customers' needs
Professionalism
Project management experience
Billing/Inventory experience
Product satisfaction
Quality of service
  • Comment:

  • 500 characters left.
6.
I am informed in a timely manner of service changes affecting my agency.
Strongly agree
Agree
Somewhat agree
Strongly disagree
Disagree
Somewhat disagree
N/A
  • Comment:

  • 500 characters left.
7.
What form of communication do you prefer to learn about changes, services, general information?  (You may select more than one) 
In person
Generic email text
Email marketing newsletter (like current emails now from IDS)
IDS website
Group Meeting, Seminar, Presentation
Facility Tour, Open Houses, Conference Events
  • Comment:

  • 500 characters left.
8.

IDS provides a valuable service. 

Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree
  • Comment:

  • 500 characters left.
9.
How does IDS rate in comparison to other companies you have worked with that offer the same service?
Much higher
Somewhat higher
Same
Much lower
Don't know
N/A
  • Comment:

  • 500 characters left.
10.
How can IDS make your experience better?
 

350 characters left.