AWG Annual Survey (Required for ISO 9001 Certification)
RequiredRequired Question(s)
Required 1.
Please select from the following reasons for contacting AWG (choose as many as appropriate and please comment if necessary):
Requesting a quotation
Engineering / Tech. Support
Placing an order (after receiving a quotation)
Tracking information (order due to ship)
Expediting order (delivery was late)
Quality issue (problem with your order - please explain)
Billing issue (please explain)
Other  
  • Comment:

  • 500 characters left.
Required 2.

How would you rate the overall experience of doing business with AWG?  

Poor Fair Good Very Good Excellent N/A      
     
  • Comment:

  • 500 characters left.
3.

Please rank the QUALITY of response from individual departments where appropriate.

 Poor Fair Good Very Good Excellent N/A 
Sales
Engineering/Tech Support
Customer Service (question about your order)
Logistics/Tracking (question about delivery)?
Accounting (billing or payment question)
  • Comment:

  • 500 characters left.
4.

Please rank the PROMPTNESS of response from individual departments where appropriate.

 Poor Fair Good Very Good Excellent N/A 
Sales
Engineering/Tech Support
Customer Service (question about your order)
Logistics/Tracking (question about delivery)
Accounting (billing or payment question)
  • Comment:

  • 500 characters left.
5.
Please rate each AWG Representative's knowledge and ability to answer your questions and understand your needs.
 Poor Fair Good Very Good Excellent N/A 
Sales
Engineering/Tech Support
Customer Service (question about your order)
Logistics/Tracking (question about delivery)
Accounting (billing or payment question)
  • Comment:

  • 500 characters left.
6.

Please select and rank the reasons you chose to buy from AWG.

 Poor Fair Good Very Good Excellent N/A 
Competitive price quote
Fastest available delivery
Availability of hard to find material
Quality of product
Expertise of the sales team
Responsiveness of the sales team
Prior experience with AWG
Availability of literature on website
  • Comment:

  • 500 characters left.
7.
Please rate the following aspects of the ordering process:
 Poor Fair Good Very Good Excellent N/A 
Order acknowledgement received promptly
Order acknowledgement accuracy
If applicable: Correction(s) made promptly
On time delivery
If applicable: Timely notification of delay
Condition of reel(s) or packaging
Condition of material received
Quality of material received
If applicable: Handling of quality issues
Accuracy of invoice
  • Comment:

  • 500 characters left.
8.

AWG thanks you for your business and looks forward to future opportunites!

 No Possibly Yes N/A  
Are you likely to purchase material from AWG again?  
Are you likely to recommend AWG to others in the future?  
  • Comment:

  • 500 characters left.
9.
Please tell us how are we doing!   How can we improve to better serve your needs?
 

1000 characters left.
10.
Please enter the information indicated below.  This is optional, but it will be very helpful if we need to contact you for further information about a problem or an issue you may have raised.  Thank you for your feedback.

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