Residential Recycling Program Survey
RequiredRequired Question(s)
A lot has happened in the last year for City of Lansing residents.  Recycling bins were replaced with green recycling carts, collection service changed from weekly to bi-weekly pick up and the City transitioned from manual, labor intensive pick up to a fully automated collection program. This survey is intended to help CART learn how you use the program and your overall satisfaction with our services. All responses are anonymous. 
 
Recycling at Your Household
 
Required 1.

How often do you set out the green recycling cart?

Every other week on my collection day
Once per month or less
I don't recycle at curbside
Other  
  • Comment:

  • 500 characters left.
Required 2.

Compared to using a recycling bin, using the green recycling cart is:

Easier
No different
More difficult
Other  
  • Comment:

  • 500 characters left.
Required 3.

How adequate is bi-weekly collection service for your household?

It is adequate. My cart is full or nearly full on collection day.
More than adequate. I don't fill it up before collection day.
Not adequate. Before collection day, I have more recyclables than the cart will hold.
Other  
  • Comment:

  • 500 characters left.
Required 4.

Are you recycling more material with the green recycling cart than you did with the recycling bin?

Yes
No
  • Comment:

  • 500 characters left.
Required 5.

How satisfied are you with the curbside recycling collection service?

Very Satisfied. I wouldn't change a thing. Satisfied. It may not be perfect, but it works for me. Please comment. Not Satisfied. I don't like the program at all. Please comment.         
        
  • Comment:

  • 500 characters left.
Staying Informed
The next two questions will help us understand how we can improve our communication with you about CART programs and services.
 
Required 6.
How do you prefer to receive information about recycling and trash? Check all that apply.
Newspaper
Newsletter/postal mail
Email
Website
Social media/Facebook
Other  
  • Comment:

  • 500 characters left.
Required 7.

If CART offered a free automated phone call, text or email notification service to remind you of your bi-weekly collection day, inform you about upcoming events (such as Recycle-Rama) or impacts to collection service, would you subscribe to it?

Yes
No
  • Comment:

  • 500 characters left.
About Your Household
 
Required 8.
How many people live in your household?
1
2
3
4
More than 4
9.

What age group(s) represent the people living in your household?  Check all that apply.

Under 18 years old
18-29 years old
30-45 years old
46-65 years old
Over 65
10.

Do you own or rent your place of residence?

Own
Rent
11.
How long have you lived at your current home?
Less than 2 years
2-4 years
5-10 years
More than 10 years
12.
How long have you lived in the City of Lansing?
Less than 2 years
2-4 years
5-10 years
More than 10 years
13.
Please provide additional comments about the recycling program here.
 

1000 characters left.