Sims Furniture Ltd. Customer Survey
RequiredRequired Question(s)
Thank you for taking our survey! We truly appreciate your feedback because it helps us shape who we are. Please answer as questions many as you can to give us the best possible insights. Remember, your response is anonymous!

Also, if you feel like leaving a more personalized and descriptive review of us, please visit our Houzz review page by clicking here or going to

And even though you probably already know this, when you're done this survey, we're giving you $20 to use at Sims Furniture!
Required 1.

How long have you been a customer of Sims Furniture?

Brand new customer
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Required 2.

How frequently do you purchase from us?

More than twice per year
Once per year
Every 2 to 5 years
Longer than 5 years
I have never purchased before
Required 3.

Have you seen our Tree Fever section, a brand exclusive to Sims Furniture that is Canadian made-to-order real solid wood furniture? Please add any thoughts on it if you have them. 

  • Comment:

  • 500 characters left.
Required 4.

Are you subscribed to our monthly newsletter? It offers first-to-hear information about sales and events, and provides an exclusive coupon every month! If yes, you can also comment on what you think of it. 

Yes I am, and I like it.
Yes, but I don't really pay attention to it.
No, I wasn't aware of it.
No, and it doesn't interest me.
  • Comment:

  • 500 characters left.
Required 5.

Which social networks do you use? (Select all that apply) 

I don't use any social networks
Required 6.

Which of Sims Furniture's social network profiles/pages do you follow? (Select all that apply) 

I don't follow any of Sims Furniture's social networks.
Required 7.
Based on the previous question, now that you see the networks we are a part of, which of them would you like to join that you haven't already, if any? (Select all that apply)
I don't want to join any/any more of them
Required 8.

Are you aware that we offer No Interest Financing, with your choice equal monthly payments or no payments until the end? 

Yes, and I intend to use it/already applied.
Yes, but I have no interest in it.
No, but I would like to use it or learn more about it.
No, and I have no interest it.
Required 9.

How would you rate your overall level of satisfaction with us?

Highly Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Highly Dissatisfied

Please rank the styles of furniture in the order that you prefer them. If you have no preference, you may leave this question unanswered.

(1 = Least Liked)
Traditional (Old style furniture, often elegant woods and browns)
Transitional (A mix of contemporary and traditional together in the same room)
Contemporary (Trendy and more modern, often colourful)
Ultra-Modern (Glossy, abstract and vibrant)
Casual (relaxed, comfy look)
Required 11.

How do you rate our selection of furniture on the showroom floor? Please use the the text box below for any specific information. 

 Poor Not Good Fair Good Excellent 
Variety of Furniture
Colour Variance
Different Features (such as reclining, power, lights, etc.)
  • Comment:

  • 500 characters left.
Required 12.

How do we rate on the following attributes? 

 Well Below Average Below Average Average Above Average Well Above Average 
Customer Service
Quality of Furniture
Understanding Customers' Needs
  • Comment:

  • 500 characters left.
Required 13.

How likely are you to: 

 Highly Unlikely Somewhat Unlikely Maybe Somewhat Likely Very Likely 
Continue doing business with us?
Recommend Sims Furniture to a friend, colleague or family member?

Do you have any suggestions for improving your experience at Sims Furniture?


1000 characters left.
Required 15.

What is your gender?

Prefer not to answer
Required 16.

Which range describes your age?

Under 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 and older
Prefer not to answer