Overall Survey Results:


Employment Client Satisfaction Survey


1Required How professional did you find the services offered by Wilson Browne Solicitors?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Extremely professional
   
101 75.3%
Very professional
   
30 22.3%
Moderately professional
   
3 2.2%
Slightly professional
 
0 0.0%
Not at all professional
 
0 0.0%
No Responses
 
00.0%
 Totals134100%

2Required How convenient was it to use our services?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Extremely convenient
   
93 69.4%
Very convenient
   
39 29.1%
Moderately convenient
   
2 1.4%
Slightly convenient
 
0 0.0%
Not at all convenient
 
0 0.0%
No Responses
 
00.0%
 Totals134100%

3Required How well did we communicate and keep you informed throughout the process?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Extremely well
   
91 67.9%
Very well
   
38 28.3%
Moderately well
   
3 2.2%
Slightly well
   
1 <1%
Not at all well
   
1 <1%
No Responses
 
00.0%
 Totals134100%

4Required If you had any queries, concerns, or issues, how well did we respond or deal with them?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Extremely well
   
89 66.4%
Very well
   
28 20.8%
Moderately well
   
1 <1%
Slightly well
   
1 <1%
Not at all well
   
1 <1%
Not applicable
   
14 10.4%
No Responses
 
00.0%
 Totals134100%

5Required Overall, are you satisfied with the Employment team and the advice you received from Wilson Browne Solicitors?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Extremely satisfied
   
102 76.1%
Very satisfied
   
28 20.8%
Moderately satisfied
   
2 1.4%
Slightly satisfied
   
2 1.4%
Not at all satisfied
 
0 0.0%
No Responses
 
00.0%
 Totals134100%

6Required On a scale of 1 to 5 how easy was it to understand and complete any documents provided by us.(1 = Not very easy, 5 = Very easy) 
 
 1 = 1 , 2 = 2 , 3 = 3 , 4 = 4 , 5 = 5
12345
Number of
  Responses
Rating
Score*
 
134 4.8
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


7Required The price you paid: was it...
 
Answer
0%100%
Number of
Responses
Response
Ratio
As expected
   
117 87.3%
More than expected
   
13 9.7%
Less than expected
   
4 2.9%
No Responses
 
00.0%
 Totals134100%

8Required What was your reason for choosing Wilson Browne Solicitors? (tick all that apply) 
 
Answer
0%100%
Number of
Responses
Response
Ratio
Reputation
   
18 13.1%
Recommendation
   
30 21.8%
Price
   
2 1.4%
Location
   
45 32.8%
Used us before
   
35 25.5%
Found us on the internet
   
37 27.0%
Yellow Pages
   
1 <1%
Other
   
6 4.3%
 Totals137100%
9Required Would you recommend Wilson Browne Solicitors and/or use us again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Definitely
   
121 90.2%
Possibly
   
12 8.9%
Not at all likely
   
1 <1%
Very unlikely
 
0 0.0%
No Responses
 
00.0%
 Totals134100%

10Do you have any other comments, concerns or observations that you would like to make?
 
 Number of
Responses
  32
11Would you like information on some of our other services? (if so, please leave your contact details/email in the 'comments' section as this is an anonymous survey)
 
Answer
0%100%
Number of
Responses
Response
Ratio
Making or updating a Will or Trust
   
16 72.7%
Family matters such as divorce and dissolution of Civil Partnerships
   
1 4.5%
Family finances - pre and post nuptial agreements
 
0 0.0%
Wealth Management
   
2 9.0%
Services for landlords including letting and advice on secured mortgages or loans
   
1 4.5%
Advice relating to Business/Commercial Law
   
2 9.0%
Buying or selling a house, home or domestic property
   
4 18.1%
Other
   
2 9.0%
 Totals22100%

Text Block:
Thank you for your response.  As this is an anonymous survey we are unable to respond to specific points. Please contact us via the normal channels if you would like to discuss any particular details of our service.