Guest Satisfaction Survey

Thank you for your recent visit to the Rutgers University Inn and Conference Center.  We hope that you enjoyed your visit with us and that we exceeded your expectations.  Please take a minute to complete our survey so that we may continue to improve our service.  



 

Room Number:

 

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Dates of Stay:

 

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Securing Your Reservation 


 Strongly Agree Agree Neutral Disagree Strongly Disagree 
Making a reservation was an easy process.
The check-in process was timely and efficient.
The check-in staff was courteous and friendly

Guest Room

 

 Strongly Agree Agree Neutral Disagree Strongly Disagree 
My guest room was clean.
My bathroom was clean.
My bed and bedding was comfortable.
Everything in my room was in working order

Staff

 Strongly Agree Agree Neutral Disagree Strongly Disagree 
The front desk staff was prompt, reliable and friendly.
The front desk staff was knowledgeable about the area.
Housekeeping staff was friendly and courteous.

Overall Experience

 Excellent Good Fair Poor  
Overall, how would you rate our hotel?  
Overall, how would you rate our staff?  

Would you choose the Rutgers University Inn and Conference Center for your overnight accommodations needs in the future? 



Yes
No

What was the purpose of your visit?

Business
Pleasure
Group

What was the primary reason for selecting our hotel?

Group
Location
Returning Guest
Rate Offered
Other  

Staff members who were especially helpful:

 

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Comments/Suggestions

 

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Email Address:
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