Customer Service Survey
1.

How satisfied are you with the most recent RCC service received? 

Extremely Satisfied
Satisfied
Somewhat Satisfied
Not Satisfied
2.

If this service call was related to NEW EQUIPMENT purchased from RCC, did this equipment meet your expectations?

Exceeded my expectations
Met my expecations
Did not meet my expectations
N/A
3.

If this service call was related to equipment that was purchased outside of RCC, how would you rate your overall satisfaction with that equipment?

Highly Satisfied
Satisfied
Somewhat Satisfied
Not Satisfied
N/A
4.
How satisfied are you in the technician/associate's ability to assist you in a timely and courteous manner during your service visit?
Extremely Satisfied
Satisfied
Somewhat Satisfied
Not Satisfied
  • Comment:

  • 500 characters left.
5.

Please rate how well the service technician/associate explained the service performed upon completion.

Explained in detail to my satisfaction
Explained somewhat but I still have questions
Did not explain at all
I would like a manager to follow-up with me
  • Comment:

  • 500 characters left.
6.

Did the service technician/associate inform you of new services and products and provide additional information? 

Yes, I was offered additional information
No, there was no mention of additional information
7.

Did the service technician/associate thank you for doing business with RCC and ask you to contact us for future service needs?

Yes
I was thanked but not asked for future business
No
8.

Were you provided information about our NEWSLETTER, WEBSITES and asked to complete an online SURVEY?

Yes
No
9.
Please rate your overall satisfaction with RCC on this service/sales call.
Very Satisfied
Satisfied
Not at all satisfied
10.

How likely are you to return to RCC for future business?

Will definitely return to RCC
Likely to return to RCC
Will not return to RCC
  • Comment:

  • 500 characters left.
11.

Based on your experience with RCC, how likely are you to refer RCC to your friends, family and colleagues?

Very likely to refer RCC
Likely to refer RCC
Will not refer RCC
12.

If you would like to add any comments, please provide that information below. We value your responses and feedback. The information gathered in our surveys are helpful in our ongoing effort to improve customer service where needed.  

 

50 characters left.
13.
Please provide your account name, contact and phone number for follow-up to your feedback. Your privacy is important to us. We do not sell your contact information.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Job Title:
Company Name:
Work Phone:
Email Address:
emailaddress@xyz.com
State/Province
(US/Canada):
Postal Code: