Installation Survey
1.

How satisfied are you with the overall service INSTALLATION experience?

Highly Satsified
Satisfied
Somewhat Satisfied
Not Satisfied
2.
How satisfied are you in the technician's ability to complete your service installation in a timely and courteous manner?
Highly Satisfied
Satisfied
Not Satisfied
3.

Was the location of your equipment installation to your satisfaction?

Yes
No
N/A
4.

Did the installation technician discuss the installation process and location prior to taking custody of your equipment/auto?

Yes, the technician reviewed the process prior to installation
The technician briefly reviewed the process but not to my satisfaction
No, the technician did not review the process with me
  • Comment:

  • 500 characters left.
5.

Please rate how well the installation technician explained the location and design of your installation after completion.

Explained in Detail
Explained somewhat but I still have questions
Did not explain the installation to me
  • Comment:

  • 500 characters left.
6.

If you purchased NEW EQUIPMENT from RCC, please tell us if this equipment met or exceeded your expectations.

Exceeded my Expectations
Met my Expectations
Did not meet my Expecations
N/A
7.

Did our installation technician discuss any additional RCC services/products and provide additional information to you.

Yes
I received a brochure
No
8.
Did the installation technician thank you for doing business with RCC and ask you to contact us for future service needs?
Yes
I was thanked but not asked for future business
No
9.
Were you provided information about our NEWSLETTER, WEBSITES and asked to complete an online SURVEY?
Yes
No
10.
Please rate your overall satisfaction with the installation process, facility and service staff that served you with this installation.
Highly Satisfied in all areas
Satisfied
Room for improvement in all areas
Lacked professionalism
Installation took too long
Not at all satisfied
  • Comment:

  • 500 characters left.
11.
Considering your overall experience with this service installation, please let us know if you would like a follow-up phone call.
Yes, from the Service Manager
Yes, from the Installation Technician that performed the service
Yes, from the CEO
I am not satisfied. No, I do not want a follow-up phone call
I am happy with the overall service installation and no phone call is needed
12.

Please provide your service ticket number for reference.

 

50 characters left.
13.

Please use this space to make any additional comments/feedback that may assist RCC in the improvement of our installation processes and communication of services.

 

350 characters left.
14.

How likely are you to return to RCC for future business?


Will definitely return to RCC
Likely to return to RCC
Will not return to RCC
15.

Based on your experience with RCC, how likely are you to refer RCC to your friends, family and colleagues?


Very likely to refer RCC
Likely to refer RCC
Will not refer RCC
16.

Are you interested in additional equipment or services? Please select from the list below. We will gladly provide information to you based upon your request.

Motorola Two-Way Radios
Motorola Accessories
Other Equipment
Radio Service
GPS Services
Other Services
None at this time
17.
Please provide your account name, contact and phone number for follow-up to your feedback. Your privacy is important to us. We do not sell your contact information.



By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Job Title:
Company Name:
Work Phone:
Email Address:
emailaddress@xyz.com
State/Province
(US/Canada):
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