Farmers Bank & Trust Customer Experience Survey
1.
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City:
State/Province
(US/Canada):

2.

How often do you visit a Farmers Bank & Trust location?

Daily
Weekly
Monthly
Yearly
Never
3.

Were you welcomed within 10 seconds of entering the Bank?

Yes
No
4.

Do you know the name(s) of Farmers Bank & Trust employees that served you?

 

350 characters left.
5.
Was the Farmers Bank & Trust employee that assisted you friendly?
Yes
No
  • Comment:

  • 500 characters left.
6.

What was the reason for your recent visit to Farmers Bank & Trust?

Cash a check
Make a deposit
Mortgage
Loan
Open an account
Business Services
Trust
Have a problem fixed
Other  
7.

Was the person who served you able to take care of your transaction or resolve your problem?

Yes
No
  • Comment:

  • 500 characters left.
8.

Were you provided with personalized service that made you feel valued?

Yes
No
Other  
9.

How likely are you to refer your friends and family to Farmers Bank & Trust?

I already refer and will continue to refer I would refer I would consider referring I would not refer        
       
10.

How important are the following banking services to you?

 Very Important Somewhat Important I do not use, but I am interested I would never use I do not know what this is 
Checking, Savings, CDs
Mortgage
Business
Trust
Credit Card
ATM machine
Online Banking
Bill Pay
Mobile Phone Apps
Personal Financial Management Tools
  • Comment:

  • 500 characters left.
11.

What can Farmers Bank & Trust do to serve you better?

 

350 characters left.