Hastings Area Chamber of Commerce Survey
RequiredRequired Question(s)
Secret Shopper is a program to help businesses improve through anonymous customer feedback. Fill out the survey below to let your voice be heard!
 
Required 1.

Name of Business

 

50 characters left.
Required 2.

Date of Visit

 

50 characters left.
3.

Time of Visit

 

50 characters left.
4.
Name(s) or Descriptions of Individuals worked with:

 

350 characters left.
5.

Store Appearance

 1 Star 2 Stars 3 Stars 4 Stars 5 Stars 
Cleanliness
Lighting
Windows
Can you move easily around?
Does the interior entice you to shop/eat/utilize store services?
  • Comment:

  • 500 characters left.
6.
Customer Service of the Staff
 1 Star 2 Stars 3 Stars 4 Stars 5 Stars 
Were you greeted promptly?
Was the staff knowledgeable?
Did the staff answer your questions?
Was the staff attentive to your needs?
  • Comment:

  • 500 characters left.
7.

Convenience

 1 Star 2 Stars 3 Stars 4 Stars 5 Stars 
Do the business hours work with your schedule?
Are extra services offered that make spending easier?
  • Comment:

  • 500 characters left.
8.

What store services did you utilize?

 

350 characters left.
9.

What do you like about the store?

 

1000 characters left.
10.

What could the staff do better to make your experience more enjoyable?

 

1000 characters left.
11.

What could the store as a whole do better to improve your experience?

 

1000 characters left.
12.

Other Comments?

 

1000 characters left.
13.

Overall rating of the business:

1 Star 2 Stars 3 Stars 4 Stars 5 Stars       
      
  • Comment:

  • 500 characters left.