Alhatti's Customer Satisfaction Survey
1.
When was the LAST time your group stayed at Alhatti's?
Never
Within the past 1 year
2 years ago
3 years ago
4+ years ago
2.
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
3.
How do we rate on the following services?
 Well Below Average Below Average Average Above Average Excellent 
Customer service experience while at Alhatti's
Customer service *BEFORE* staying at Alhatti's (ie. phone experience)
Group Reservations Experience
Front Desk
Night Clerk
Guest Services
Meal Service
Kitchen Staff
Accounting Process
  • Comment:

  • 500 characters left.
4.
Please rate our facility by choosing one rating for each category:
 Well below Average Below Average Average Above Average Excellent 
Cottages
Dorms
Conference Room (Large)
Conference Room (Small)
Chapel Hill
Dining Room
Lake Area
Sports Court
Jacuzzi / Swimming Pool area
Spa
  • Comment:

  • 500 characters left.
5.
How do we rate in comparison to other resorts that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
6.
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
7.
How likely are you to RECOMMEND Alhatti's to another organization?
Very likely
Somewhat likely
Not likely
8.
Do you have any suggestions for improvement?
 

350 characters left.
9.

Did you like using the Digital / Electronic processing of your Estimates, Agreements, Invoices? 
Yes
No
  • Comment:

  • 500 characters left.
10.
What is your the name of your Organization?
 

50 characters left.