Catalyst Veterinary Practice Questionnaire
RequiredRequired Question(s)
Progress: 
 
Please take 10 minutes, or so, to fill out this form. If you have a manager or lead technician you would like to invite to complete the survey, feel free. It can be enlightening to see the varied answers by different people on the team. 
Thank you, Rebecca Rose, CVT
 
Required 1.

Name, title

 

50 characters left.
Required 2.
Position within the practice
Owner/veterinarian
Owner/non-veterinaria-
n
Practice Manager
Other  
Required 3.

Practice website  

 

50 characters left.
4.
Best time and way to reach you.
 

50 characters left.
First Section: Team Development
 
Required 5.
Our team members have defined job descriptions.
Yes
No
Unsure
  • Comment:

  • 500 characters left.
Required 6.
Our team members know the hospital's vision.  
Yes
No
Unsure
Required 7.

We hold routine team meetings.  

Yes, productive and engaged team members
Yes, unproductive and unengaged team members
No
Required 8.

Our team takes pride in their job performance.

Yes, our team members are full of pride
Yes, but can be improved upon
No
Required 9.

Our team engages in performance reviews.

Yes, reveiws are completed at least annually.
Yes, we review career goals and performance throughout the year.
No
Required 10.

Our team feels supported in their roles and professional growth.

Yes, most definitely.
Yes, but we can improve.
No
Required 11.

Our team has a foundational understanding of the many services we provide.     

Yes
No
Unsure
Required 12.

We have high turnover in our team members.   

Yes
No
Unsure
Required 13.

 We offer team phase training.

Yes
No
Unsure
Required 14.

We have a difficult time hiring quality team members.

Yes
No
Unsure
Required 15.

Our employee handbook is reviewed on an annual basis.            

Yes
No
Unsure
Required 16.

Management personnel have defined job descriptions.

Yes
No
Unsure
Required 17.

Communication between team members is good.

Yes, we ROCK!
We do OK
No
18.

Team Development comments:

 

50 characters left.
Second Session: Client Services
 
Required 19.

 

Our team knows client service is a high priority; retaining great clients and bringing other clients in the door.


Yes
No
Unsure
Required 20.

Our clients refer their friends and family to us.

Yes
No
Unsure
Required 21.

  We have a strong presence in the realm of social media (Facebook, Twitter, etc).

Yes
No
We can do better
Required 22.

We are proud of our website.  

Yes
No
Needs improvements
  • Comment:

  • 500 characters left.
Required 23.

We send out email service reminders.

Yes
No
Unsure
Required 24.

 Our appointment slots/book is over 70% filled.

Yes
No
Unsure
Required 25.

We offer an online internet pharmacy service.         

Yes
We are strongly considering it
No
Required 26.

 Our clients feel we spend the appropriate amount of time with them.       

Yes
No
Unsure
Required 27.

Our online reviews are awesome!

Yes
No
Unsure
Required 28.

We ROCK client service and offer an outstanding client experience.

Yes
No
We do OK and can improve
29.

We practice a high level of standard of care to our patients.

Of course we do!
High volume, affordable care
Yes
No
Unsure
  • Comment:

  • 500 characters left.
30.

Client Service Comments: 

 

50 characters left.
Third Section: Hospital Finances
 
Required 31.

 Our Average Transaction Charge (ATC) is above $150.00.

Yes
No
Unsure
Required 32.

 Our Average Professional Charge (APC) is above $170.00

Yes
No
Unsure
Required 33.

Our average veterinarian yearly revenue generated is below $500,000.00.

Yes
No
Unsure
Required 34.

Our doctor full time equivalent (FTE) to team ratio is below 1 doc/3 team members.                             

It is right at 1 doc/3 team members
Yes, we are below that ratio
Unsure
Required 35.

We are working to capacity.

Yes
No
Unsure
Required 36.

 We review our budget and financial reports on a monthly basis.

Yes
No
Unsure
Required 37.

We have an open book management approach to financial stewardship.

Yes
No
Unsure
Required 38.

My team's wages/salaries/taxes (total, with associates) is less than 43% of gross.             

Yes
No
Unsure
Required 39.

We maintain inventory control at less than 15% of gross. 

Yes
No
Unsure
Required 40.

Our inventory specialist has a job description and time to manage inventory.

Yes
No
Unsure
Required 41.

Gross revenue has increased over the past two years.

Yes
No
Unsure
Required 42.

The veterinarian owner(s) work more than 50 hours/week.

Yes
No
Unsure
Required 43.
What Key Performance Indicators (KPIs) do you track?
 

50 characters left.
44.

Finance comments:

 

50 characters left.
Fourth Section: Time Management, your most valuable asset
 
Required 45.

 I find it difficult to manage my time and complete projects.                       

Yes
No
  • Comment:

  • 500 characters left.