Customer Success Survey - Opportunities for Improvement
Dear Valued Customer;

We are in the process of benchmarking whether we are meeting or exceeding your expectations. Your success is very important to Gerrie and in order to analyze where we are and how we can improve, we need to measure whether we are helping to make you successful.

We would sincerely appreciate if you would take a few thoughtful moments to fill in the attached survey.

If you wish to add any comments, please feel free to do so.

With thanks from the team at Gerrie.
 
1.

Please choose one of the following: 

Based on past year experience
Based on recent experience
2.

Which Gerrie location is your response based on? 

 

50 characters left.
3.

GENERAL SERVICE

 Poor Fair Good Very Good  
Employees are friendly and courteous  
Employees are helpful and professional  
Attitude of staff  
Easy to do business with  
4.

COUNTER SERVICE

 Poor Fair Good Very Good Excellent 
Service is quick
Correct product available
Correct quantity of product available
5.

ORDER DESK

 Poor Fair Good Very Good Excellent 
Quick response to your call
All questions answered
Quality of technical support
Demonstrates an appropriate sense of urgency
Follow-up is thorough and timely
Demonstrates flexibility in solving problems and meeting your needs
6.

DELIVERY

 Poor Fair Good Very Good Excellent 
Error-free shipments
On time delivery
7.
Overall satisfaction with Gerrie personnel
Poor
Fair
Good
Very Good
Excellent
8.

Overall satisfaction with Gerrie

Poor
Fair
Good
Very Good
Excellent
9.
If you would like to tell us about a particular employee or situation, please write your comments below. We appreciate you taking the time in assisting us to improve our business to help you be more successful.


 

1000 characters left.
10.
If you wish a return phone call to address any issues, please enter your phone number here.
 

50 characters left.
11.
Please enter the information indicated below.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

Company Name:
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