Please answer the below questions.
1.

How long have you been our customer?

Less than 1 year
1 - 5 years
5 - 10 years
More than 10 years
I'm not a customer yet.
2.
How often do you visit/use each of the following?
 Don't Use Daily Weekly Monthly Quarterly 
Local Branch
Personal Teller Machine
Online Banking
Mobile Banking
3.
If you visit a branch, which branch(es) do you use? (Please check all that apply)
75 Tremont Street, Ansonia
218 Maple Avenue, Cheshire
2989 Whitney Avenue, Hamden
1231 East Main Street, Meriden
500 West Main Street, Meriden
600 Middlebury Road, Middlebury
87 Church Street, Naugatuck
1430 New Haven Road, Naugatuck
727 Rubber Avenue, Naugatuck
71 Oxford Road, Oxford
24 Waterbury Road, Prospect
363 Main Street South, Southbury
665 North Colony Road, Wallingford
910 Wolcott Street, Waterbury
3670 East Main Street, Waterbury
565 Straits Turnpike, Watertown
670 Main Street South, Woodbury
4.
Please rate us on the following attributes.
 Well Above Average Above Average Average Below Average Well Below Average 
Customer service
Timely delivery of service
Quality of service
Professionalism
Understanding your needs
5.
Please rate us on our Service Standards.
 Well Above Average Above Average Average Below Average  
Safety & Security  
Accuracy  
Responsiveness  
Friendly, Personalized Service  
6.
How do you rate your overall satisfaction with us?
Very Satisfied
Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Dissatisfied
Very Dissatisfied
7.
How likely are you to recommend us to others?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8.
How do we rate in comparison to other financial institutions that you use? 
Much Higher
Higher
Somewhat Higher
Same
Lower
Much Lower
I do not use any other financial institution
9.
Please share any comments or suggestions you may have. 
 

350 characters left.
10.

Would you like us to contact you regarding your comments (if any)? If so, please leave your name, email and/or phone number in the comments below.

Yes
No
  • Comment:

  • 500 characters left.