Member Satisfaction ereceipt Survey
1.

First and last name:

 

50 characters left.
2.
Email address:
 

50 characters left.
3.
How did you hear about GFA Federal Credit Union?
Television/Pandora
News Paper
Social Media
From a friend or family member
Existing membership
Other  
4.
Which branch did you most recently visit?
Ashburnham
Hubbardston
Leominster
Gardner - Parker Street
Gardner - Pearson Blvd.
Peterborough, NH
Rindge, NH
Rutland
Winchendon
5.
Please indicate the reason for your most recent visit:
Open an account
Make a deposit or withdrawal
Apply for a mortgage or home equity loan
Apply for a personal or auto loan
To resolve an issue
Other  
6.
Were GFA's Better Banking representatives helpful and knowledgeable?
Strongly Agree
Agree
Neutral
Somewhat Disagree
Strongly Disagree
  • Comment:

  • 500 characters left.
7.
How does GFA rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Member service
Professionalism
Understanding members' needs
Knowledge about products/services
Rates
  • Comment:

  • 500 characters left.
8.
Were you offered additional products and/or services during your last visit?  If so, which ones?
Checking, Savings, or CDs
iBanking Services (Mobile Banking, Online Banking, Mobile Deposit)
Auto or Personal Loan
Home Loan
Insurance
Investments/Financial Planning
I was not offered any additional products or services
Other  
9.
How do you like to conduct transactions with GFA?
At a branch
Drive-Thru
Phone
Online Banking
ATM
10.
Is GFA your primary financial institution?  If not, why?
Yes
No
  • Comment:

  • 500 characters left.
11.
How likely is it that you would recommend GFA Federal Credit Union to others? (Friends, family, etc.)
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
  • Comment:

  • 500 characters left.
12.
Do you have any suggestions for improving your member experience?
 

350 characters left.