Imperial Sprinkler Supply Customer Survey
RequiredRequired Question(s)
Required 1.

What best describes your deliveries? 

On time
Usually on time
Sometimes on time
Never on time
Required 2.

Which branch do you normally will-call or place orders with?

Anaheim
Coachella
Escondido
Hesperia
Lakeside
Menifee
Mission Viejo
National City
Ontario
Palm Desert
San Clemente
San Deigo
Santa Ana
Livermore
Santa Clara
Concord
Rancho Cordova
Required 3.
How would you rate customer service when calling your normal branch (question 2) to place an order or to follow up on an order?
Least Helpful    Most Helpful       
      
  • Comment:

  • 500 characters left.
Required 4.

What is the percentage accuracy on your orders?

95-100%
90-94%
75-89%
50-74%
Below 50%
Required 5.

When working with our will-call counter or having orders delivered to your job, how would you rate our customer service?

Outstanding
Good
Average
Below average
Required 6.
When working with our corporate office (i.e. billing, credit department etc.), how would you rate your experience? 

Outstanding
Good
Average
Below Average
Required 7.

What is the time frame that quotes are usually returned to you?

1 day
1-2 days
2-3 days
3-4 days
Longer than 4 days
Required 8.

How likely is it that you would recommend Imperial Sprinkler Supply?

Very likely
Somewhat likely
Unlikely
Not all
Required 9.
Please rank in order the importance to you

(1 = Least)
 
Service
Inventory
Training
Location
Price
Required 10.

Overall, how satisfied are you with Imperial Sprinkler Supply?

Very satisfied
Somewhat satisfied
Not satisfied
11.
As a professional resource to you, please rank the following social media platforms. 

(1 = Most Useful)
 
Facebook
Linkedin
Instagram
Twitter
Youtube
  • Comment:

  • 500 characters left.
12.

Please provide any questions or comments below:

 

350 characters left.
Required 13.
Is it okay to contact you?
Yes (Please complete question #14)
No
14.
Your Company Information (Optional)

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Company Name:
Work Phone: