TMH Federal Credit Union Annual Membership Survey

Dear Valued Member,

Each year we request input to enhance areas of importance and obtain feedback on member service from those most important to us, our members. Please assist us by taking a few minutes of your valuable time to tell us how we are doing. All completed surveys will be entered to win* one of five $25 Starbucks gift cards. The survey must be completed by the end of business February 28th to be entered to win. We look forward to your responses as we strive to continue improving the financial life of each member.

*Odds of winning depend on number of entries received. Must be a member in good standing to win. Answers and responses will not change your odds of winning.

 
1.
How long have you been a member of TMH Federal Credit Union?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
3.
Has your satisfaction level changed over the past 12 months?
Yes
No
4.
Would you recommend TMH Federal Credit Union to family and co-workers eligible for membership?
Yes
No
5.
How frequently do you visit a branch location?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
6.
Which branch do you use most often?
Main Office, located at 345 S Magnolia Drive, Tallahassee
Hospital Branch, located in Magnolia Lobby of TMH
Northeast Branch, located at 3515 Maclay Blvd S, Tallahassee
Shared Service Center, please provide name below.
  • Comment:

  • 500 characters left.
7.
How would you describe the service received when conducting the following type of business with TMH Federal Credit Union?
 Well Below Average Below Average Average Above Average Well Above Average 
Inside Branch Teller Services
Drive-thru Teller Services
New Accounts
Lending Services
Telephone Services
  • Comment:

  • 500 characters left.
8.
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
9.

Do the products and services provided by TMH Federal Credit Union meet your financial needs? If no, what additional services should TMH Federal Credit Union consider offering?

Yes
No
  • Comment:

  • 500 characters left.
10.

Do you currently have a draft (checking) account with us? If no, why and would you be interested in receiving information on our draft (checking) account options? (Be sure to include your name and address below.)

Yes
No
  • Comment:

  • 500 characters left.
11.
Currently, which of the following TMH Federal Credit Union accounts do you use? 
Draft (Checking) Account
Money Market (Active Asset) Account
Vacation Club
Christmas Club
Rainy Day Savings
None
12.
Currently, which of the following TMH Federal Credit Union loan products do you use? 
Auto Loan
VISA Credit Card
Personal Loan
Shared Secured Loan
Mortgage
RV/Non Motorized Camper Loan
Sport Vehicle Loan
None
13.

Do you currently have an auto loan with us? If no, why?

Yes
No
  • Comment:

  • 500 characters left.
14.
Which avenue do you receive your credit union correspondence/communication?
Newsletter in Printed Statement
Newsletter attached to eStatement
Credit Union Emails
Website
Branch Locations
TMHFCU Staff Members
Facebook
Other
  • Comment:

  • 500 characters left.
15.
Which category describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
16.
Does our staff try to educate you on financial services and products?
Yes
No
17.
Please let us know how you are eligible for membership with TMH Federal Credit Union.
Current or Former TMH Colleague
Healthcare Employee
Family
TMH or Healthcare Retiree
18.

If you have any additional comments you would like to share with senior management of the credit union, please share them here:

 

1000 characters left.
19.

Please enter the information indicated below. We look forward to your responses as we strive to continue improving the financial lives of each member.


By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

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