Overall Survey Results:


Tell Us What You Think...How is Our Service?


1How do we rate in the following areas?
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Responses
Rating
Score*
Responsiveness to your questions
   
44 4.4
Understanding of your insurance needs
   
43 4.3
Options for your specific insurance needs
   
43 4.3
Friendliness of Staff
   
43 4.7
Knowledge of Products
   
42 4.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


2We like to give our staff credit where it is due, and coaching when it is needed.  Can you let us know which HIA team member served you?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Maria Amenero
   
10 20.8%
Rose Badilla
   
1 2.0%
Angela Goff
   
16 33.3%
Daniel Hershfield
   
6 12.5%
Alex Pineda
   
10 20.8%
Yvette Ramos
 
0 0.0%
I don't remember
   
3 6.2%
No Responses
   
24.1%
 Totals48100%
3How likely is it that you would recommend us to a friend or colleague?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
42 87.5%
Somewhat likely
   
1 2.0%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely - would you be willing to let us know why?
   
2 4.1%
No Responses
   
36.2%
 Totals48100%

4Is there anything else we can do to improve our agency?
 
 Number of
Responses
  17
Online Surveys  by