PART Customer Satisfaction Survey
RequiredRequired Question(s)
Thank you for taking our survey, your feedback is very important to us. Please complete the survey in full for a chance to win one of three PART Express 31-Day passes that will be given away. 
 
Required 1.
How long have you used PART Express bus services?
Less than 6 months
6 months to less than 1 year
1 year to 3 years
3 years to 5 years
5 years or more
Required 2.
Which of our routes do you use? (Select all that apply)
Rt 1 Winston-Salem Express
Rt 2 Greensboro Express
Rt 3 High Point Express
Rt 4 Alamance Burlington Express
Rt 5 NC Amtrak Connector
Rt 6 Surry County Express
Rt 9 Davidson County Business 85 Express
Rt 10 Randolph County Express
Shuttle 17 WS/Kernersville
Shuttle 18 CTC/Kernersville
Shuttle 19 Palladium Circulator
PART Airport Area Shuttles
Required 3.
How frequently do you ride PART Express?
Every day (5-6 days per week)
Four days per week
Three days per week
Two days per week
One day per week
Twice a month
Once a month
Less frequent than once a month
Other  
Required 4.
How would you rate your level of satisfaction with PART Express?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Required 5.
How likely are you to continue riding PART Express?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Required 6.
How likely are you to recommend PART Express to someone?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Required 7.
How do we rate on the following attributes?
 Well Below Average Below Average Neutral Above Average Well Above Average 
Customer Service
Professionalism
Quality of Transportation
Understanding Customers' Needs
Bus Operator Performance
PART CTC Staff
Price
Convenience of Transportation
Piedmont Transit Resources Call Center Performance
Required 8.
What is the best way for us to communicate with you?
Flyers posted
Email Messages
PART Website
TransLoc Announcement
SMS Text Messages
Social Media
9.
Would you be interested in participating in a PART focus group?
Yes
No
Required 10.
What do you hope to see regarding PART Express bus system? (Check all that apply)
Improve transit hubs/bus shelters
Service to new areas
Improved on-time performance
Improved customer service
Improved fare options/prices
Cleaner buses
Service time/frequency
Other  
Required 11.
PART is exploring using technology that would let you purchase your bus pass online with a smartphone and then display a mobile bus pass on your screen to the driver. (Other forms of payment would still be available) If this smartphone bus pass was available, would you use this feature?
Yes, I would use a mobile ticket/pass smartphone feature
No, I do not have access to a smartphone
No, I would prefer not to use a mobile app
12.
Please provide any general comments regarding your experience with PART Express:
 

350 characters left.
The demographic questions below help us understand who our riders are so we can better serve you. 
 
13.
With which gender do you identify?
Female
Male
Non-binary
Prefer not to answer
14.
What is your age group?
Under 16
16-24
25-34
35-49
50-64
65-74
75 or older
15.
With which race do you identify?
Black/African American
White/Non-Hispanic
Hispanic/Latino
Asian
Native American
Other  
16.
Are you: (check the one response that BEST describes you)
Employed full-time
Employed part-time
Not currently employed but seeking work
Not currently employed and not seeking work
Homemaker
Student
Retired
Other  
17.
If employed or a student, where do you work or attend school? (Ex: Baptist Hospital, UNCG, BB&T etc.)
 

50 characters left.
18.
What is your TOTAL annual household income?
Under $10,000
$10,000 - $24,999
$25,000 - $34,999
$35,000 - $49,999
$50,000 - $69,999
$70,000 and above
Prefer not to answer
19.
Do you have a driver's license?
Yes
No
20.
Please provide us with your information if you would like to be entered into the prize drawing. PART will not share or sell your personal information. Thank you.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Company Name:
Home Phone:
Email Address:
emailaddress@xyz.com

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