Drew Memorial Health System Survey
RequiredRequired Question(s)
Working to meet community health care needs
An opportunity to enhance local health care capacity

The recent expansion project at Drew Memorial Health System broke ground in 2016 after decades of studying feasibility and measuring community support of growing the hospital's services. As the opening of the expansion nears, leadership is exploring a renovation project that could address additional needs identified in the most recent Community Needs Assessment. The expansion relocates three service lines from the older hospital - The Surgery Department, Labor & Delivery, and the outpatient Specialty Center. Now is an ideal time to consider this vacated space in a comprehensive vision. It has been virtually untouched since its construction in the 1970s. This survey is designed to assess community support for the renovation.

Drew Memorial Health System has assessed how to best utilize these vacated areas in the original structure. Our vision and opportunity is to renovate the space at a cost of $3.5 million. Renovation enables Drew Memorial to add new services and provide adequate and convenient space for existing services. A much needed Inpatient Behavioral Health Center can be added so that there is local treatment for adult and geriatric patients. The Wound Center can be expanded and hyperbaric chambers added to enhance wound healing. The Women's Services Clinic, currently occupying rented space behind the hospital, can move onsite. This move will be convenient for patients, allow room for OB/GYN staff to grow, and will reduce hospital expenses. Additionally, the Respiratory Therapy and Home Health departments will obtain improved, functional space. 
 
Expanding access to health care services

The expansion project provides patients convenient access to an array of services:
  • The Specialty Center enables Drew to attract specialists (cardiology, orthopedics,
    podiatry, pulmonology, sleep and ENT) from across Arkansas to Drew County.
  • The Labor & Delivery Unit and Nursery offer state-of-the-art maternal and infant care.
  • The Surgery Center doubles the number of operating rooms, adds Pre-Op and Post
    Op rooms and doubles the C-Section Operating Rooms.
  • There is additional convenient parking.
  • They have access to an expanded Gift Shop.
  • The central information desk connects the outpatient surgery area with the main
    hospital and Allied Health Buildings. 
 
A history of health care progress
Drew Memorial Health System is an acute care facility licensed for 49 beds with many specialty departments and services. The hospital has transformed many times throughout its history. Stockholders built the first hospital in Monticello, named Mack Wilson Hospital, in 1930 on historic North Main Street. For much of its early history, owner-physicians operated the hospital on a non-profit basis, beginning a long tradition of community-minded leadership. In 1950, Drew County built Drew Memorial Hospital downtown. In 1973 the county construction started on the new (current) facility and was completed in 1974. The new building was located in the new Health and Education complex on the southwest side of town. The original section of the Drew Memorial structure remains largely unchanged since the 1970s, but several additions over the last few decades allowed the hospital to increase its size and scope of services.

The 1990s saw significant growth with the addition of an outpatient clinic, Labor & Delivery, and much of Radiology's current space. The ICU was also built in the '90s, connected to the original patient wing. The Emergency Department was added in the early 2000s.
Transformative additions to the hospital were completed in 2012. One of the major additions of the hospital was the Allied Health Building, a wing housing a conference center, Education office, Rehabilitation, Sleep Center, Outpatient Geriatric Psychiatric Services, Cancer Center and Surgical Clinic. The new patient wing was also completed in 2012, at which time the original patient wing was demolished.

In the fall of 2016, Drew Memorial broke ground on a major expansion project including a surgery center with six operating rooms, including two dedicated for Cesarean sections; an outpatient clinic; a labor, delivery & recovery unit almost doubling the department's square footage; a new nursery, additional parking spaces, and a redesigned main entrance and lobby.

In 2017, the hospital rebranded and renamed itself to befit an institution of its breadth of services. Drew Memorial Hospital became Drew Memorial Health System, and its service lines underwent branding to make it clear that Drew Memorial encompassed clinics, outpatient, and inpatient services under the same umbrella of quality health care. 
 
This survey is designed to test the potential for DREW MEMORIAL HEALTH SYSTEM (DMHS) to conduct a campaign to fund the possible renovation of current facilities for the enhancement of healthcare delivery.
 
Required 1.
Have you read the Case Summary - "Working to meet community health care needs" that accompanied your invitation to participate in this confidential survey?
Yes
No
If you did not read the summary, please take a few minutes to read it now.
 
Required 2.
What has been your association with Drew Memorial Health System (DMHS)?  Check each that applies.

Patient
Donor
Board member
Patient household
Community leader
Other  
Required 3.
How long have you been associated with DMHS?

5 years or fewer
6-10 years
11-15 years
16-25 years
More than 25 years
  • Comment:

  • 500 characters left.
Required 4.
Please evaluate your overall personal experience, during the time mentioned in Question 2 with Drew Memorial Health System.

Very Positive
Positive
Neutral
Negative
  • Comment:

  • 500 characters left.
Required 5.
Have you or someone in your household used the services of a hospital in the past 24 months?
Yes
No
6.
 If you received care at Drew Memorial Health System, how satisfied were you or someone in your household with the service(s) you received?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
  • Comment:

  • 500 characters left.
7.
What type of specialist(s) did you or someone in your household visit in the past 24 months?
 

350 characters left.
Required 8.
What one new service would you like to see offered at Drew Memorial Health System?
 

1000 characters left.
Required 9.
How do you feel about the different types of health services offered by DMHS?
The number of DMHS services should...
Increase
Stay about the same
Decrease
Required 10.
Do you think that additional physicians are needed in Drew County?
Yes
No
  • Comment:

  • 500 characters left.
Required 11.
What one thing would you like to see the board of Drew Memorial Health System do to improve health care in its service area?
 

1000 characters left.
Required 12.
In your experience, what word or phrase best describes DMHS's importance to Monticello and Southeast Arkansas?
 

1000 characters left.
Required 13.
Please assess, in your experience, DMHS's image/reputation.
5 Excellent 4 Good 3 Neutral 2 Fair 1 Poor       
      
  • Comment:

  • 500 characters left.
Required 14.

Please assess the image/reputation of the DMHS clinical and nursing staff? 

5 Excellent 4 Good 3 Neutral 2 Fair 1 Poor       
      
  • Comment:

  • 500 characters left.
Required 15.
Please assess the image/reputation of the DMHS medical staff?
5 Excellent 4 Good 3 Neutral 2 Fair 1 Poor       
      
  • Comment:

  • 500 characters left.
Required 16.
Please assess the image/reputation of the DMHS administration staff?
5 Excellent 4 Good 3 Neutral 2 Fair 1 Poor       
      
  • Comment:

  • 500 characters left.
Drew Memorial Health System is completing a 52,000 sq. ft. expansion. Please help us assess the importance of this expansion of services to you and those in your household.
 
Required 17.
How important is it to you and your household that this expansion allows patient services to be offered in a more convenient, comfortable and modern space?
5 Very Important 4 Important 3 Neutral 2 Unimportant 1 Very Unimportant       
      
  • Comment:

  • 500 characters left.
Required 18.
The Outpatient Clinic/Specialty Center offers modern clinical space that can attract specialists (cardiology, urology, orthopedics, podiatry, pulmonology, sleep and ENT) to Monticello. How important is it to you or your household to have access to more specialists?
5 Very Important 4 Important 3 Neutral 2 Unimportant 1 Very Unimportant       
      
  • Comment:

  • 500 characters left.
Required 19.
DMHS can now provide a state-of-the-art Labor and Delivery unit and expanded Nursery. How important is it to you or your household to have access to these enhanced women's services?
5 Very Important 4 Important 3 Neutral 2 Unimportant 1 Very Unimportant       
      
  • Comment:

  • 500 characters left.
Required 20.

The new DMHS Surgery Department doubles the number of Operating Rooms, adds Pre-Op and Post-Op roomsand doubles the number of C-Section Operating Rooms. How important is this expansion to you or someone in your household?

5 Very Important 4 Important 3 Neutral 2 Unimportant 1 Very Unimportant       
      
  • Comment:

  • 500 characters left.
Required 21.
How would you prefer to learn about Drew Memorial Health System's news, programs and services? Please mark your top priority.


Quarterly mailed print newsletter
Quarterly enewsletter
Articles in the Advance-Monticellonia-
n newspaper
Drew Memorial Health System website
Facebook
Other  
  • Comment:

  • 500 characters left.
Required 22.
How would you rate the current level of community support for DMHS?
5 Excellent 4 Good 3 Neutral 2 Fair 1 Poor       
      
  • Comment:

  • 500 characters left.
Drew Memorial Health System has the opportunity to fulfill the health care expectations identified in the 2016 Community Needs Assessment. This involves renovating facilities to enhance health care services.  
 
Required 23.
After reading the Drew Memorial Health System Case Summary, how does the proposed renovation project relate to your personal interest in DMHS and its vision?
5 High interest 4 Moderate interest 3 Low interest 2 No interest 1 Not needed       
      
  • Comment:

  • 500 characters left.
Required 24.
The DMHS renovation project would improve facilities for existing services and would allow for the introduction of new services. Please rank your priorities (1- top, 5 - lowest) of these five for you and your household.

(1 = Top)
 
Behavioral Health
Respiratory Therapy
Dedicated Wound Center with hyperbaric chambers
Women's Services (OB/GYN Clinic)
Home Health
Required 25.
Which one of these new or enhanced services would you consider supporting with a financial gift? Please rank your priorities (1 - top, 5 - lowest) of these five for you and your household.


(1 = Top)
 
Behavioral Health
Respiratory Therapy
Dedicated Wound Center with hyperbaric chambers
Women's Services (OB/GYN Clinic)
Home Health
Required 26.
What level of interest would you have in learning about naming opportunities in the Outpatient/Specialty Center, Surgery Department and Labor and Delivery Unit?
5 High interest 4 Moderate interest 3 Low interest 2 No interest 1 Not needed       
      
  • Comment:

  • 500 characters left.
Required 27.
The estimated cost of these service enhancements and renovations is $3,500,000. How likely do you believe the residents of Monticello, Drew County, and the DMHS service area would be to support that fundraising goal?
5 Very Likely 4 Likely 3 Neutral 2 Unlikely 1 Very Unlikely       
      
  • Comment:

  • 500 characters left.
Required 28.
In order to raise $3,500,000 for these renovations, we estimate that 8-12 gifts totaling $2,625,000 (75% of goal) paid over the pledge period will be needed. Do you think such gifts are available to DMHS for the renovation project?
Yes
No
  • Comment:

  • 500 characters left.
Required 29.
Above and beyond any current financial support that you may already give to DMHS, would you consider making a gift or pledge to a campaign to finance these renovations?
Yes
No
  • Comment:

  • 500 characters left.
30.
If you answered Yes to Question 28, what would be your estimated range of financial support for the renovation campaign? (Terrapin Consulting will keep your response confidential.)

$1,000 - $9,999
$10,000 - $24,999
$25,000 - $49,999
$50,000 - $99,999
$100,000 - $249,999
$250,000 - $499,999
$500,000 - $999,999
$1M - $1,999M
  • Comment:

  • 500 characters left.
Required 31.
What pledge payout period would you consider?
One-time gift
3 years
5 years
Other  
Required 32.
Have you included Drew Memorial Health Foundation in your will or estate plan?
Yes
No
Required 33.
Would you consider being a volunteer on the fundraising steering committee in the Drew Memorial Health System campaign to fund the renovation of current facilities for the improvement of healthcare delivery at DMHS?

Definitely Yes
Possibly
Definitely No
  • Comment:

  • 500 characters left.
Required 34.

 

Recommend possible leaders for the Drew Memorial Health System renovation campaign?  (Your answer will be held in confidence.)


 

1000 characters left.
Required 35.
What advice would you share with the Drew Memorial Health System and Foundation leadership if they prepare for a renovation fundraising campaign?
 

1000 characters left.
Thank you for helping the Drew Memorial Health System and Foundation boards to assess the feasibility of the proposed campaign.
 
36.
Please tell us your name.

First Name:
Last Name:

37.

Date of interview:

 

50 characters left.
38.

Interviewer Name:

 

50 characters left.