Logo

Customer Service Survey
1.

How many times have you had contact (including submission of grant applications) with TCA staff in the past 12 months?


Once
Two to five
Six or more
None
2.

Indicate how long you have interacted with this agency.

 

 

One year or less
Two to five years
Six or more years
3.

The primary reasons for your contact with us. {pick up to 3}


General information
Grant information
Information about the arts
Professional development webinars
Problem resolution
Referral, advice, technical
Other
4.

My overall experience was positive.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
5.

Staff was courteous and friendly.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I did not interact with staff)
6.

Staff was knowledgeable and helpful.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I did not interact with staff)
7.

I received a prompt response.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I did not interact with staff)
8.

I received the information I requested.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I did not interact with staff)
9.

Written materials are clear and accurate.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I did not receive written materials)
10.

Email communications are useful and timely.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I did not receive email communications)
11.

The website was easy to use and well organized.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I did not use the TCA website)
12.

TCA communications contained accurate and useful information.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I did not receive TCA communications)
13.

I know how to make a complaint about services at this agency.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I have not needed to make a complaint about TCA)
14.

If I complained, I believe it would be addressed in a reasonable manner.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I don't know the answer to this question)
15.

The location of services was convenient (parking, public transportation, distance, etc.).


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I have not visited the agency in person)
16.

The agency is open during reasonable hours.


Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I have not visited the agency in person)
17.

TCA's free online professional development webinars are useful. 

 

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable (I have not attended one of these webinars)
18.

Which topics would you most like to see offered for future webinars?  {pick up to 6}


Art and authenticity
Becoming accessible to people with disabilities
Board assessment and recruitment
Budget forecasting
Building new audiences
Creative economy
Economic development and tourism
Fundraising
Grant writing
Leadership transitions
Marketing
Mentoring
Merging organizations
Multi-generational workforce
New business models for nonprofits
New models in arts education
Nonprofit basics
Partnering with businesses
Placemaking (creating vibrant community spaces)
Social Media