TOC Satisfaction Survey
RequiredRequired Question(s)
Hello Friends.  We are working hard to improve adoptions, website ease of use and so much more.  We would love your feedback and ideas to help us provide an even better TOC experience!
 
1.
For Prior Adopters: How long ago did you adopt?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.
How often do you visit our sites?
 Don't Use Daily Weekly Monthly Quarterly 
Website
Facebook
Instagram
Twitter
Email
3.
What is your preferred method of submitting an adoption application?
At the Shelter
Online
Telephone
Other  
4.
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Required 5.
How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service experience
Timely communication
Professionalism
Adoption Experience
Shelter Quality
Understanding of customers' needs
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6.
How do we rate in comparison to other rescues and adoption experiences you have had?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
7.
How likely are you to adopt from us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8.
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
9.
Do you have any suggestions for improvement?
 

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