Power Plant Services Customer Satisfaction Survey
RequiredRequired Question(s)
QUALITY POLICY

It is our policy at Power Plant Services to meet or exceed customer's satisfaction through consistent quality, on-time delivery and continual improvement of our services.

OUR MISSION

Power Plant Services mission is to provide critical parts and services to companies that power the world.
 
Required 1.
Please enter the information indicated below.

First Name:
Last Name:
Job Title:
Company Name:
Work Phone:
Email Address:
emailaddress@xyz.com
Address 1:
Address 2:
City:
State/Province
(US/Canada):
Postal Code:

2.

Date(s) Work Performed: 

 

50 characters left.
3.

Job/Quote # 

 

50 characters left.
4.
PO #
 

50 characters left.
5.
PPS Sales Contact
 

50 characters left.
6.
PPS Project Engineer (if known)
 

50 characters left.
7.
SERVICE RELATED QUESTIONS - Please mark one of the boxes for each item listed below:
 Very Poor Somewhat Poor Neutral Somewhat Good Very Good Does not Apply 
Was the job completed on schedule?
Were field time sheets accurate?
Were the crew(s) and shift change(s) punctual?
Were PPRS personel cooperative?
Were PPRS personel well mannered?
Were PPRS personel dressed professionaly?
Were PPRS personel knowledgable?
Did PPRS personel keep the work area clean at the end of each day?
Would you use PPRS for future work?
Would you recommend PPRS to other companies?
  • Comment:

  • 500 characters left.
8.
PARTS RELATED QUESTION - Please mark one of the boxes for each item listed below:
 Very Poor Somewhat Poor Neutral Somewhat Good Very Good Does Not Apply 
How was PPS' quoted lead time?
Was your PPS quote responded to in a timely manner?
How were the PPS price level(s) for the parts you ordered?
Was the PPS billing paperwork you received timely and accurate?
Were the PPS parts delivered on schedule?
How was the quality of the PPS workmanship?
Did PPS personnel maintain a professional attitude?
Did you receive quality customer service overall?
Would you use PPS for future work?
Would you recommend PPS to other companies?
  • Comment:

  • 500 characters left.
9.
If you're a new customer, how did you hear about PPS?
Referral
Advertising
Other  
  • Comment:

  • 500 characters left.
10.
Is there anything else about your experience with PPS that you would like to share with us?  We value your opinion and aim to provide an impeccable customer service experience.  Help us get better if there is anywhere you feel we could improve.  Thank you!
 

1000 characters left.