HART Website Survey
1.
How satisfied are you with our website?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
2.
How did you learn of our website? Select all that apply.
Searching the web
Print media
Friend/colleague
Company materials - Newsletter, Email, etc.
HART Employee
Other  
3.
What is your primary reason for visiting our website?
Seeking HART organzation information
Seeking rail route information
Seeking rail project information
Seeking rail news information
To find calendar event info
To find HART job information
To find out how to do business with HART
Seeking planning information
Seeking HART Board information
Other  
4.
How often do you visit our website?
Daily
Weekly
Monthly
Quarterly
Annually
Other  
5.
Which of the following are true? Select all that apply.
You were able to find exactly what you were looking for
You were able to find a part of what you were looking for
You were able to find something better than what you were looking for
You were not able to find what you were looking for
You had no specific agenda in mind when you visited
6.
Please rate the following attributes of our website.
 Well Below Average Below Average Average Above Average Well Above Average 
Ease of navigation
Freshness of content
Accuracy of information
Quality of content
Quantity of content
Layout/design
Customer support
Meeting your needs
  • Comment:

  • 500 characters left.
7.
How likely are you to visit our website again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8.
What search functions do you use on our site the most?
Just browsing around links
Top menu navigation (Home, Ride, Be Informed, Build, Connect, HART)
Footer menu navigation (About HART, Media Center, Doc Archive, Civil Rights, etc.)
Search bar
Main buttons on Homepage (Rail Route, Rail Facts, Careers, etc.)
Other  
9.
What feature could use improvement on our website?
Design and layout
Navigation
Content
Usability
Searchability
ADA Compliance
Other  
10.
What is the best characteristic of our website?
Design and layout
Navigation
Content
Usability
Searchability
ADA Compliance
Other  
11.
How does our website compare to the websites of organizations?
Well above average
Above average
Average
Below average
Well below average
Don't know
  • Comment:

  • 500 characters left.
12.
Do you have any suggestions for improvement?
 

350 characters left.
13.
What new features would you like to see in our website?
Project Progress
Social Media integration
Photos and Videos
Document Library info
Other  
  • Comment:

  • 500 characters left.