Strategic Planning Community Survey
RequiredRequired Question(s)
Progress: 
 
The Windsor/ Essex County Humane Society is in the process of developing our next strategic plan.  As part of that process, we are seeking feedback from our community about the services we offer, other services that we could offer, and our role in the community.  We appreciate your honest feedback.
 
Required 1.

Were you aware that the Humane Society provides the following services: (check yes if you were aware of them prior to this survey)

Adoption of animals into new homes
Spay and neuter of all adopted dogs, cats, and rabbits
A food bank for low income pet owners (in partnership with the Downtown Mission)
Support for feral cat caregivers through TNR (trap-neuter-return) support and subsidy programs
Pet behaviour advice (post adoption)
Pet behaviour advice to prevent surrenders
Temporary boarding of pets for people in emergency situations (Hiatus House, fire, etc)
Sheltering animals surrendered by owners
Lost and found services for stray animals as the municipal pound for the City of Windsor
Lost and found services for stray animals as the municipal pound for the Town of Amherstburg
Lost and found services for stray cats from across Windsor and Essex County
Low cost spay and neuter for public cats and dogs
Humane education for schools and community groups
Investigations into animal cruelty and neglect
Return to field of feral cats brought to the Humane Society as strays
Emergency response to aid sick or injured animals
A community dog park
Stabilization of injured and orphaned wildlife to enable transfer to rehab
Pet loss support and counselling
Birthday parties for children in our Adoption Centre
Required 2.

Which five of the above services do you believe should be the highest priority for the Humane Society in the next 5 years? (please check only 5) 

Adoption of animals into new homes
Spay and neuter of all adopted dogs, cats, and rabbits
A food bank for low income pet owners (in partnership with the Downtown Mission)
Support for feral cat caregivers through TNR (trap-neuter-return) support and subsidy programs
Pet behaviour advice to prevent surrenders and post adoption
Temporary boarding of pets for people in emergency situations (Hiatus House, fire, etc)
Sheltering animals surrendered by owners
Lost and found services for stray animals
Low cost spay and neuter for public cats and dogs
Humane education for schools and community groups
Investigations into animal cruelty and neglect
Return to field of feral cats brought to the Humane Society as strays
Emergency response to aid sick or injured animals
A community dog park
Stabilization of injured and orphaned wildlife to enable transfer to rehab
Pet loss support and counselling
Birthday parties for children in our Adoption Centre
Required 3.

Which THREE of the following services would you like to see the Humane Society offer or expand offerings of in the next 5 years? (please check only 3)

Pet behaviour training/ classes to the general public
Summer day camps for children
In-shelter wildlife rehabilitation centre
Pet visitation or therapy programs
Longer term boarding for pets belonging to people in emergency situations (currently boarding is limited to 5 days)
Spay and neuter services for public animals on Saturday or Sundays
Transportation of animals to our spay/neuter clinic
Veterinary care (other than spay/neuter) for people who can't afford it
Adoption services outside of our shelter in Windsor
Other  
Required 4.

Which TWO of those services do you think should be the lowest priority for the Humane Society in the next 5 years? (please check only 2)

Pet behaviour training/ classes to the general public
Summer day camps for children
In-shelter wildlife rehabilitation centre
Pet visitation or therapy programs
Longer term boarding for pets belonging to people in emergency situations (currently boarding is limited to 5 days)
Spay and neuter services for public animals on Saturday or Sundays
Transportation of animals to our spay/neuter clinic
Veterinary care (other than spay/neuter) for people who can't afford it
Adoption services outside of our shelter in Windsor
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5.

The Humane Society provides animal control services to the City of Windsor, and recently began providing these services to the Town of Amherstburg, both through publicly tendered contracts.  As you may have heard last year, the fees that the City is willing to pay for the contract don't fully cover the costs of services that are provided.  However, the City is reluctant to increase the fees they pay for these services, and threatened to eliminate all services for stray cats and move dog impound services to the Lakeshore Pound.  Some humane societies in other communities have decided to withdraw from providing these services and leave the municipality to either provide the services themselves (at a much higher cost) or look to alternatives (which usually involves service reductions like the ones considered by Windsor).  Which would you prefer to see?  

The Humane Society continue to provide animal control services, even if they have to be subsidized by donor dollars.
The Humane Society only continue to provide animal control services if the City will agree to pay the actual costs of such services. If the City refuses, withdraw from providing those services.
The Humane Society withdraw from providing animal control services, and focus on other humane programs.
Other  
6.

While the Humane Society provides stray cat intake services to many county municipalities (where residents are able to bring in stray cats to the Humane Society at no charge to the resident), most county municipalities do not have any service providers in place to pick up sick or injured stray cats or wildlife.  In the absence of the municipalities taking responsibility for these critical services, the Humane Society regularly provides them at no charge.  So, for example, if you live in the county and find a cat who has been hit by a car and seriously injured, there is a strong likelihood that when you call your town's animal control provider you will be advised that they only pick up stray dogs.  If you then call us, we will respond to help the animal, even though that is a service that we believe residents expect their municipalities to provide and pay for. Which would you prefer to see?  

The Humane Society should continue to provide these emergency response services at no charge, even if they have to be subsidized by donor dollars.
The Humane Society should withdraw from providing these emergency response services. That is the only way the municipalities will step up and take responsibility for providing these services on their own.
Other  
7.

The Humane Society offers a Good Home Guarantee to every dog who enters our care.  We also transfer in dogs from other shelters that are not able to find homes for all their dogs.  Which of these do you believe should have a stronger focus?

Behaviour rehabilitation or medical treatment to help make dogs already in the care of the Humane Society adoptable who are currently not due to a severe medical or behaviour issue.
Transferring in adoptable dogs who would otherwise be euthanized from shelters that are unable to place them.
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8.

The Humane Society has implemented many programs to help us offer cats a Good Home Guarantee as well.  Reaching that goal for cats is much harder than for dogs due to the huge overpopulation of cats in our community.  Which of the following lifesaving programs for cats were you aware that the Humane Society performs? (check all that apply)

Low cost spay neuter services to reduce overpopulation
Return to field of community cats brought in as strays (spaying or neutering and then returning to the location they were found)
Transfer of cats and kittens to shelters and rescues outside the community
Waived adoption fees for special needs cats
Support for finders of baby kittens (either formula/bottles or engaging the finders as foster families)
Reduced fee adoption promos during times of peak occupancy
Veterinary care for severe injuries or illnesses
A volunteer cat enrichment program to reduce stress in shelter cats
Barn buddy adoptions
9.

What other programs would you like to see the Humane Society offer or expand to help cats in our community?

 

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10.

In recent years, the number of wildlife rehabilitators in Ontario has dropped.  As such, in many communities, there are very few options to people who find an injured or orphaned wild animal.  At the same time, many shelters and municipalities have decided to no longer respond to calls about injured wildlife, directing members of the public to seek the help of a wildlife rehabilitation centre directly.  Our humane society has NOT done that.  When someone finds a wild animal in distress, we will respond to transport them to a rehab centre if the person can't do so themselves.  This service is supported by donations, helping hundreds of animals every year.  Currently we partner with a wildlife rehab centre to transfer those animals into care, but as we have seen elsewhere, wildlife rehabilitation programs have been closing down in other communities, limiting those options. Which would you prefer to see?  

The Humane Society should focus on domestic animals like dogs and cats, and refer members of the public to private rehab centres for assistance.
The Humane Society should continue to care for wildlife by picking up sick or injured wild animals and transferring them to rehab. If no rehab options are available, the injured animals should be humanely euthanized to relieve their suffering.
The Humane Society should continue to care for wildlife, and also work to increase the shelter's capacity to care for wildlife when other rehab options are not available, even if that means that there are less resources available for domestic animals.
Other  
11.

The Humane Society's spay/neuter clinic was one of the first of its kind in Ontario.  Since it opened in 2011, many other humane organizations and municipalities across Ontario have launched similar services.  Have you used the services of the Windsor/ Essex County Humane Society spay/neuter clinic? (check all that apply)

No, I don't have any animals
No, I have my own veterinarian that I use for my animals
No, but I would in the future
Yes, to have my pet cat spayed or neutered
Yes, to have my pet dog spayed or neutered
Yes, to have a feral/ community cat spayed or neutered
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12.

The Humane Society frequently receives calls from people whose pet is sick or injured and they are unable to afford veterinary care.  Unfortunately, the Humane Society doesn't have the resources at this time to provide low cost veterinary services to public animals, and there are only a few programs in Ontario to assist pet owners with these costs.  What do you think the solution is?

Pet owners should be responsible, and plan for their pet's care. If they can't, then sadly, they may have to surrender their pet to someone else in order to save its life.
The Humane Society should provide care for these pets and return them to their owners, even if that means that there are less veterinary resources available for homeless animals.
Other  
13.

The Humane Society is an affiliate of the Ontario SPCA, which means that we are both independent organizations, with separate budgets and leadership.  The Ontario SPCA delegates its authority to conduct animal welfare investigations in Windsor and Essex County to Humane Society staff, and the Ontario SPCA does not operate a shelter in Windsor or Essex County.  Prior to reading this survey, were you aware of this information?

Yes
No
Some of it
14.

How effectively do you believe the Humane Society currently performs the following services?

 Very effectively Somewhat effectively Not sure Not very effectively Very ineffectively 
Adopting animals into new homes
Providing low cost spay/neuter to public animals
Sheltering animals while helping them find new homes
Reuniting lost animals with their owners
Conducting investigations into cruelty and neglect
Providing education and raising awareness
15.

Have you adopted an animal from the Humane Society?

(check all that apply)

Yes, I adopted my dog
Yes, I adopted my cat
Yes, I adopted my small animal
No, I wanted to adopt but there wasn't a dog that was a good match for me
No, I wanted to adopt but there wasn't a cat that was a good match for me
No, I adopted from a rescue group
No, I found my animal as a stray
No, I purchased my animal from a breeder
No, I purchased my animal from a pet store
I don't have an animal but I would adopt in the future
I don't have an animal and don't plan to get one
Other  
16.

Have you ever fostered an animal for the Humane Society?

Yes, I am a current foster volunteer
Yes, I was a foster volunteer in the past
Yes, I fostered a kitten(s) that I found but have not fostered again
No, but I'm interested in being a foster
No, I wouldn't want to be a foster home
I'm not sure what fostering is
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17.
Are you currently, or have you ever been, a volunteer with the Humane Society?
Yes, I am a current volunteer
Yes, I have been a volunteer in the past
No, I have never volunteered
No, I haven't volunteered but am interested in becoming a volunteer
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