Member Survey
RequiredRequired Question(s)
Required 1.

How would you rate our employees on the following?

 Poor - 0 Excellent - 10 
Friendliness
Product knowledge
Helpfulness in selecting the right product
Required 2.
How satisfied are you with the variety of products offered?
0 - Not at all Satisfied 10 - Extremely Satisfied 
3.

If you rated us between 0 - 7 in question # 2 above, what products should we add?

 

350 characters left.
Required 4.

How satisfied are you with the quality of our products?

0 - Not at all Satisfied 10 - Extremely Satisfied 
5.

If you rated us between 0 - 7 in question # 4 above, what should we improve?

 

350 characters left.
Required 6.

How would you rate the ease of doing business with COPFCU?

0 - Not at all Easy 10 - Extremely Easy 
7.

If you rated us between 0 - 7 in question # 6 above, what should we improve?

 

350 characters left.
Required 8.

When thinking about your last visit to a COPFCU branch, how would you rate us on:

 0 - Not at all Satisfied 10 - Extremely Satisfied 
Wait time
Branch appearance
Speed of service
Helpfulness of staff
Required 9.

How satisfied are you with our digital channels?

 0 - Not at all Satisfied 10 - Extremely Satisfied 
Mobile banking
Online banking
Website
Required 10.

Overall, how satisfied are you with COPFCU?

0 - Not at all Satisfied 10 - Extremely Satisfied 
Required 11.

How likely is it that you would recommend COPFCU to a friend or colleague?

0 - Not at all Likely 10 - Extremely Likely 
12.

If you would like to be entered to win a $100 Visa Gift Card for completing this survey, please include the email address through which you can be contacted.

 

50 characters left.