Annual P2P Survey - 2019
RequiredRequired Question(s)

This is an important 8 minute (33 industry related questions) survey to uncover the trends and challenges in accounts payable and across procure to pay. By taking part you are helping to shape opinion and add value to your industry. Used by government bodies and other organisations to benchmark and to plan for the future of their departments, your input matters and is greatly appreciated. Your responses will remain anonymous. All respondents will receive a copy of the report.


Everyone completing the survey will be entered into a prize draw to win an iPad or the equivalent to a charity of your choice.  


NB: Please continue to move forward in the survey, there is no facility to go back, and your responses will be lost. 

Section One - Current Processes Questions 1 - 19
Required 1.

How many invoices do you process on a monthly basis?

Under 500
501 - 5000
5001 - 7500
7501 - 10000
10,001 - 20,000
25,001 - 50,000
More than 50,000
Required 2.

What percentage of your processing is manual?

Less than 10%
Less than 20%
About 50%
More than 50%
More than 75%
It's all manual
Required 3.

What is the size of your AP department (how many FTEs)?

1 - 5
6 - 10
11 - 20
21 - 30

Which ERP or accounting system are you using?  

Multiple SAP systems
JD Edwards
  • Comment:

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If you have multiple accounting systems, what are your main challenges? 

Manual entry across multiple systems
Breakdown in workflow
Different processes
Difficulties in measuring and monitoring processes
Lack of access and visibility across the organisation
Long financial closing process
Loss of data between systems
Technical incompatibility between systems
Required 6.

Does your AP team sit within a wider Purchase to Pay (P2P) department? 

Yes, and we're headed up by a Head of P2P (or equiv)
Yes on the org chart, but we report to different executives
No, but we're working towards it
No and we have no plans to consolidate
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Required 7.

What are your options for invoice processing?

(tick all that apply)  

Email/PDF files
Scanning of paper invoices - upload to ERP system
Manual entry of invoice/PO
Computer to computer exchange of e-docs between trading partners
Supplier portal
PO Flip
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Required 8.

When you carry out audits are they... 

Internal & External

How often do you carry out audits? 

Every six months
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Required 10.

Which are the main barriers to further automation? 

(Tick all that apply)

Lack of resources (IT support, time etc)
Lack of budget
Lack of buy-in from senior management
ROI not good enough
Don't thoroughly understand solutions available
Current processes work well enough
Gaining supplier adoption
Concerned about adding another solution to existing services
  • Comment:

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Required 11.

What do you consider to be the main reasons for AP Automation? 

 Least important Fairly important Most important   
Lower costs   
Improve compliance   
Staff reduction   
Time and efficiency savings   
Increase visibility along the workflow process   
Reduce risk of errors and/or fraud   
Improve on-time payments   
Improve supplier relationships   
Improve working capital   
Reduce costs and impact of audits   
Required 12.

Do you use on premise or cloud solutions for your P2P technology?  

Only on premise
Only cloud
A hybrid
Don't know
Required 13.

Which of the following does your organisation use? 

(tick all that apply)

Mobile apps for AP
Imaging & workflow technology
Dynamic discounting solutions
Traditional invoice finance (supply chain finance)
Supplier portal
Robotic Processing Automation (RPA)

If there are any of the above which you're not currently using, which (if any) are you planning to use in the future? 


350 characters left.
Required 15.

Which metrics do you regularly measure?

(tick all that apply)

Days Payable Outstanding (DPO)
Auto match
Early discount capture rate
Supplier spend analysis
Duplicate payments
Exceptions rate
Cost per invoice
Invoices processed per FTE
Invoice transaction time (days)
% e-invoices v paper
Required 16.

How often are they measured?

Daily (constant monitoring solution)
Every six months
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Required 17.

What are your average payment terms?

(please give average actuals, not your published targets) 

Under 10 days
11 - 20 days
21 - 30 days
31 - 50 days
51 - 60 days
61 - 90 days
More than 90 days
Required 18.

For invoices with early payment discounts, what % do you capture? 

0 - 5%
6 - 10%
11 - 20%
21 - 30%
31 - 50%
51 - 75%
76% +
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Required 19.

Roughly, what is your cost per invoice?

Definition: total departmental costs, including overheads and staffing, divided by the number of invoices processed annually. 

Less than £2
£2 - £5
£6 - £10
£11 - £15
More than £15
Don't, or can't calculate
Would you consider implementing a "No PO, no Pay" policy?

Yes, we use one already and it's effective
Yes, it's in the pipeline
Yes, we use one already but it's ineffective
No (please give reasons in the comments box)
  • Comment:

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Does your organisation have to comply with the Duty to Report legislation? 

Don't know
  • Comment:

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Required 22.
How regularly do you/your organisation review or update your master supplier file?

Every six months
Ad hoc
Don't know
  • Comment:

  • 500 characters left.