APsystems Satisfaction Survey 2019
RequiredRequired Question(s)

APsystems greatly values your feedback. To help us better understand your needs and to continue improving our service to you and the solar PV industry, we ask you to share your experience with APsystems and its products and services. Please answer all questions honestly. The survey is completely anonymous and personal information is only gathered for prize notification purposes. In appreciation for your time, participants who complete the survey will be entered in a drawing to win a $500 USD Visa gift card. If you would like more information on APsystems and its products, visit www.APsystems.com.  Approximate time to complete: 7 minutes.  Survey closes August 31 2019.  
 
Required 1.
How did you hear about APsystems?
Magazine advertisement
Online advertisement
Trade show
From a colleague/friend
Newsletter
Website
Directly from distributor
Training event
Internet search
Other  
Required 2.
Are you a Distributor or Installer/Contractor?
Distributor
Installer/Contractor
Other  
Required 3.
Which solution do you prefer for residential solar installations?  Please share with us why you prefer that solution in the comment box. 
Microinverter
String inverter
String inverter with DC optimizer
AC module/smart module
Other  
  • Comment:

  • 500 characters left.
Required 4.
Overall, how would you rate APsystems products?
Excellent Very good Fairly good Adequate Not good at all I am not familiar enough with APS products      
     
Required 5.
Have you ever purchased/specified APsystems products? If so, why? Check all that apply.
APsystems is priced competitively.
APsystems has a high quality product.
APsystems has superior product performance.
APsystems offered good incentive programs.
APsystems products offer proven reliability.
APsystems is a global, bankable company.
APsystems offers superior service and support.
APsystems products are user-friendly.
APsystems is a well-known, recognized brand.
My customers asked me for APsystems products.
I heard good feedback on APsystems from an industry associate/colleague.
I have never purchased or specified APsystems products.
Other. Please describe in your own words:
  • Comment:

  • 500 characters left.
Required 6.
If you are not purchasing or specifying APsystems products, what are the most likely reasons why? Check all that apply.
Pricing is too high.
I believe competing brands have better product quality.
I believe competing brands have better product performance.
I believe competing brands have better product reliability.
I believe competing brands are more bankable.
I believe competing brands are better priced.
I believe competing brands offer better incentives.
I believe competing brands offer better service and support.
I'm simply used to buying another brand.
I don't see a need to change/add brands.
My installers/customers are not asking for APsystems products.
I heard poor feedback on APsystems from an industry associate/colleague.
Lack of brand recognition/I don't know APsystems.
None. I am currently buying/specifying APsystems products.
Other. Please describe in your own words:
  • Comment:

  • 500 characters left.
Required 7.
Compared to its competitors, do you think that APsystems' product quality is better, worse, or about the same?  
Much better Moderately better Slightly better About the same Slightly worse Moderately worse Much worse Unknown    
   
Required 8.
From a system cost/watt perspective, how do you feel APsystems products are priced compared to MPLE competitors (e.g. Enphase, SolarEdge, etc.)?
Less expensive than MPLE competitors.
Priced about the same.
More expensive than MPLE competitors.
Unknown.
Required 9.
How would you rate the cost-to-performance ratio of our products?
Excellent Good Average Fair Poor I don't know      
     
Required 10.
In your opinion, what is the most important consideration when making the decision to purchase solar inverters/microinverters?
Pricing
Technology/features
Quality/Reliability
Performance
Company bankability
Service
Technical support
Customer preference
Other  
Required 11.
On a scale of 1 to 10 (10 being best), how would you rate the reliability of APsystems products?
1 worst 10 best I don't know 
Required 12.
Have you ever used or installed an APsystems ECU-R gateway?
Yes
No (skip to question 15)
13.
What do you like most about the APsystems ECU-R gateway?
 

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14.
What do you dislike (if anything) about the APsystems ECU-R gateway?
 

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Required 15.
Have you ever used the APsystems EMA online monitoring system?
Yes
No (skip to question 18)
16.
What do you like most about the APsystems EMA online monitoring system?
 

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17.
What do you dislike (if anything) about the APsystems EMA online monitoring system?
 

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18.
On a scale of 1 to 10 (10 being best), how would you rate APsystems mobile apps, including the ECUAPP and the EMA App?
1 worst 10 best I have never used an APsystems mobile app 
Required 19.
On a scale of 1 to 10 (10 being best), how would you rate APsystems brand presence in the industry?
1 worst 10 best  
 
Required 20.
Which of the following microinverter features/criteria do you require in products that you offer to your customers? (check all that apply)
Accommodates PV modules up to 365W
Accommodates PV modules over 365W
Rule 21 compliance
Reactive power control
NEC 690.12 Rapid shutdown compliance
97%+ Efficiency
25 year warranty
Frequency-Watt and Volt-Watt control for AC Coupling
High DC Voltage input
Increased inverter count per circuit i.e. 30 amp trunk cable
Integrated storage solution
Other  
Required 21.
Which of the following gateway features/criteria do you require in products you offer to your customers? (check all that apply)
Revenue-grade metering
NEMA 6 or better enclosure
Consumption monitoring
Internet access through cellular connectivity
LED screen
Touch screen
Integration with smart home system (e.g. Neurio, Curve, etc)
Other  
Required 22.
How helpful is the APsystems team in meeting your needs?
 Extremely helpful Very helpful Somewhat helpful Adequate Not helpful at all I have not yet worked with this team 
Sales team
Technical Support team
Required 23.
What, if anything, do you feel APsystems needs to improve on the most? Please select all that apply.
Customer service
Pricing
Product documentation
Product features
Product quality
Responsiveness
Technical support
Brand recognition
Product training
Other  
Required 24.
What products or features, if any, do you feel are missing from APsystems' portfolio? 
 

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Required 25.
If asked, how likely are you to recommend APsystems products to others?
Extremely likely Very likely Somewhat likely Slightly likely Not at all likely Unsure      
     
Required 26.
Are there distributors you wish would carry APsystems products? If yes, please specify. 
 

350 characters left.
Required 27.
Do you offer an energy storage solution or plan to include it in your portfolio for 2020?
Yes
No (skip to question 31)
28.
If no, what is the primary reason for not offering an energy storage solution?
Current storage system prices are too high
Technology has not fully matured
Customer training needs are too great
Energy storage is not part of our business strategy
Our business lacks expertise in storage technology
Security concerns
Other  
29.
If yes, what is the size (production capacity) you offer or plan to offer to your customers?
0 to 4 kWh
4 to 8
8 to 12
over 12
I don't know
30.
What are the most important features/criteria when deciding to offer a storage system to your customers? (select all that apply)
Ease of installation
Low price
Company brand
Maintenance requirements
Capacity
Warranty
Safety/security certificates
Service features
Satisfaction guarantee
Manufacturing origin
31.
APsystems products are currently available through financing platforms, including Sungage, Mosaic, Dividend and Ygrene. Are there other financing platforms on which you would like to see APsystems offered?
 

350 characters left.
32.
The following personal information is required to be entered in the drawing for the $500 USD prize. All responses are confidential. Drawing to occur on or after August 31 2019. Winner will be notified via email by APsystems. Odds of winning depends on the number of responses.

First Name:
Last Name:
Email Address:
emailaddress@xyz.com
Address 1:
Address 2:
City:
State/Province
(US/Canada):
Postal Code:
Country: