2019 Economic Impact Study: State of the ARM Industry
Progress: 
 
Please answer as many questions as possible to the best of your ability. Please note, you are unable to go back to skipped questions once you leave the survey by closing out of the screen, moving to the next page, or finishing the survey. In addition, please provide answers in U.S. dollars ($), rounded to the nearest hundred dollars, to questions asking for data amounts (e.g., amount collected). All questions are related to 2018 data, unless otherwise specified.
 
1.
How would you best define your company type? Select all that apply.
First-party collections
Third-party collections
Legal collections
Debt buyer
Revenue cycle management firm
Technology provider to the ARM industry
Other  
2.
In which state is your organization headquartered?
 

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3.
How many locations/establishments does your organization have nationally?
 

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4.
What was the total number of accounts placed with your agency?
 

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5.
What was the total face value in dollars of the debt placed at your agency?
 

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6.
What was the average age of the accounts in days placed with your agency?
 

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7.
What was your agency's average cost per account in dollars in 2018?
 

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8.
What was the total amount collected in dollars by your agency? This should reflect the full amount you collected, including your agency's commission/fees. For example, if your efforts on a particular account resulted in collection of $100, of which your agency kept $20 as a fee or commission, you would report the full $100 here. Do not remove the commission/fee your agency received. Please provide your answer in US dollars.
 

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9.
What types of accounts - by debt category - were placed at your agency?
Retail
Property management
Credit cards
Auto loans
Commercial (e.g., business-to-business accounts)
Other financial services (e.g., residential mortgages, etc.)
Government - federal (non-student loans
Government - state & local
Government - other
Healthcare - hospitals
Healthcare - non-hospitals
Student loans - public
Student loans - private
Cable & Telecommunications
Utilities
Other  
What was the total face value in dollars of the accounts placed at your agency for the following debt categories?
 
10.

Retail

 

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11.

Property management

 

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12.

Credit cards

 

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13.

Auto loans

 

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14.

Commercial (e.g., business-to-business accounts)

 

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15.

Other financial services (e.g., residential mortgages, etc.)

 

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16.

Government - federal (non-student loans)

 

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17.

Government - state & local (non-student loans)

 

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18.

Government - other (non-student loans)

 

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19.

Healthcare - hospitals

 

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20.

Healthcare - non-hospitals

 

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21.

Student loans - public

 

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22.

Student loans - private

 

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23.

Cable & telecommunications

 

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24.

Utilities

 

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25.

Other (please specify)

 

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What was the total amount of debt collected in dollars of the accounts placed at your agency for the following categories?
 
26.

Retail

 

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27.

Property management

 

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28.

Credit cards

 

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29.

Auto loans

 

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30.
Commercial (e.g., business-to-business accounts)
 

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31.
Other financial services (e.g., residential mortgages, etc.)
 

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32.
Government - federal (non-student loans)
 

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33.

Government - state & local (non-student loans)

 

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34.

Government - other (non-student loans)

 

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35.

Healthcare - hospitals

 

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36.

Healthcare - non-hospitals

 

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37.

Student loans - public

 

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38.

Student loans - private

 

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39.

Cable & telecommunications

 

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40.

Utilities

 

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41.

Other (please specify)

 

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42.

If you collected any government-related accounts, what category did the debt fall in to? Select all that apply.

Taxes
Student loans & fees
Healthcare (e.g., county hospital)
Telecommunications
Utilities
Transportation (e.g., fines/tickets)
Court fees
Tolls
Other  
43.
What was the total debt collected in dollars from accounts on commission/fee-based basis? These are accounts for which you receive a contingent-based commission or fee based on your ability to collect all or part of the outstanding debt. 
 

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44.
What was the total debt collected in dollars on purchased accounts? These are accounts that you have purchased from another creditor and now own for collection purposes.
 

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45.
What was the total percentage of debt collected by your organization that is characterized as traditional third-party on behalf of a creditor client?
 

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46.

What was the total percentage of debt collected by your organization that is characterized by purchased debt on behalf of a debt buying client or your own company?

 

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47.

What was the total face value in dollars of early out debts placed at your agency?

 

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