Northshore Families Helping Families Survey
RequiredRequired Question(s)
We would like to ask you a few questions so Northshore Families Helping Families can measure the effectiveness of its services to families. The answers you give will help us improve these services. 

Please check off your level of agreement or disagreement with the following statements:
 
Required 1.

Name of Individual Surveyed:

 

50 characters left.
Required 2.

Date of Survey:

 

50 characters left.
Required 3.

Date of Last Contact with Northshore Families Helping Families

 

50 characters left.
Required 4.

There was a NFHF representative available to speak to me the first time I contacted the Center. NOTE: If the respondent did not call during regular operating hours, check N/A.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 5.

NFHF staff were courteous and supportive.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 6.

They listened to my questions.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 7.
They responded to my questions in a reasonable amount of time.
Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 8.

NFHF staff were knowledgeable.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 9.

They provided the information and/or support that I needed.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 10.

I understood the information they provided.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 11.

The information was accurate.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 12.

The information/support I received helped me better advocate for myself and/or my family member. 

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 13.

The information helped me access appropriate agencies and/or services.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 14.

Overall, I am satisfied with my NFHF experience.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 15.

I will contact NFHF again for resources and support.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
Required 16.

I will recommend NFHF to others.

Strongly Disagree Disagree Agree Strongly Agree N/A       
      
  • Comment:

  • 500 characters left.
17.

Additional Comments:

 

350 characters left.