Puget Sound Refinery Federal Credit Union Member Satisfaction
RequiredRequired Question(s)
We want to hear from you! By filling out this survey, you will be entered in to win a grand prize of a Yeti tumbler with gift card. Participants will also receive free swag!
 
Required 1.
Please enter the information indicated below. 

PSRFCU will not share this information. Please click here to review our privacy policy.

First Name:
Last Name:
Home Phone:
Email Address:
emailaddress@xyz.com
Address 1:
City:
State/Province
(US/Canada):
Postal Code:

Required 2.
Have you heard about Remote Deposit Capture (RDC)?
Yes
No
3.
If you answered Yes to question number one, is there a specific reason you have not tried out Remote Deposit Capture. Please specify.
 

50 characters left.
Required 4.
Which of our member services do you use? Select all that apply.
Deposit Accounts
Loans
Christmas Club Account
CD's
Fax
Notary
Online Banking Services
Mobile Banking
Bill Pay
Other  
  • Comment:

  • 500 characters left.
Required 5.
How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service
Loan Application Process
Online Banking Needs
Understanding Member's Needs
Communication
Speed of replying to requests
  • Comment:

  • 500 characters left.
Required 6.
Why did you choose PSRFCU as one of your financial institutions?
 

50 characters left.
Required 7.
How likely is it that you would recommend our services to a friend, family member or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Required 8.
Do you have any suggestions for improving our services?
 

350 characters left.
Required 9.
Please select all communication methods you prefer.
Text
Email
Phone
Other  
10.
What would motivate you to use more services we offer?
 

350 characters left.
Required 11.
What is a service we don't offer, that you wish we did offer?
 

350 characters left.
Required 12.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
13.

We recently hosted our annual meeting via Zoom, if you did not attend we would love to hear why?

I simply forgot
I did not have time
Do not know how to use zoom
I don't know what information is at the annual meeting
The topic did not interest me.
Other