My Support Portal Usability Survey
1.
Please enter the information indicated below. (Optional)

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
Company Name:
Email Address:
emailaddress@xyz.com

2.

How long have you been using My Support Portal to enter cases and engage with our Support organization?

< 1 year
1-2 years
3-5 years
5+ years
3.

On a scale of 1 to 10, please rate the ease of use for the following My Support PortalĀ user interactions.

1 = Extremely complex, 10 = Extremely easy

 10 
Submitting a support case
Updating a support case
Following a support case
Using Pulse to communicate
4.

Please share any other feedback specific to the usability of My Support Portal in the box below.

 

1000 characters left.
5.
On a scale of 1 to 10, please rate the notifications you receive from My Support Portal.

1 = Poor, 10 = Excellent
 10 
Quality of Notifications
Frequency of Notifications
6.

Please share any other feedback regarding the My Support Portal notification system in the box below.

 

1000 characters left.
7.

Please share any additional information about your overall experience using My Support Portal.

 

1000 characters left.