2020 Marina Customer Satisfaction Survey
1.
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Last Name:
Email Address:
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City:
State/Province
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Postal Code:

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2.

Type of boat

Power
Sail
Commercial/Charter
Other  
  • Comment:

  • 500 characters left.
3.
Boat Length?
Under 25'
25' to 28'
29' to 36'
37' to 42'
43' to 49'
50' to 100'
100' +
4.

Primary moorage location?

Port Orchard Marina
Bremerton Marina
Other  
5.

Type of moorage?

Transient Guest Moorage
Seasonal Permanent Moorage
Annual Permanent Moorage
Live-Aboard Moorage
Other  
  • Comment:

  • 500 characters left.
6.
How long have you been a customer at your existing Port of Bremerton marina?


Less than one year
One to three years
Four to six years
Seven to ten years
More than ten years
Other  
7.
Overall, how would you rate your overall boating experience with the Port of Bremerton?
 Highly dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Highly satisfied 
Overall Experience
Interaction with Reservations / Office Staff
Interaction with Marina Maintenance Staff
Interaction with Marina Management
Interaction with Marina Accounting, Statements, etc.
  • Comment:

  • 500 characters left.
8.
Overall, how would you rate the quality of the Marina Facilities and Amenities?
 Highly dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Highly satisfied 
Overall Experience
Upland Parks & Landscaping
Restroom, Showers, and Lockers
Laundry Facility
Trash and Recycling Containers
Marina Carts & Dock Facilities
Marina Parking
Boat Launch and Trailer Parking
Marina Signage and Lighting
Marina WIFI & Network
  • Comment:

  • 500 characters left.
9.

Prior to your recent visit, had you stayed with us before?

Yes, 1 to 2 times before
Yes, 3 to 5 times before
Yes, 6 or more times before
No, this was my first time
10.

Please rate the following attributes of your stay or moorage.

 Very poor Poor Neutral Good Excellent 
Making the reservation
Check-in experience
Check-out experience
Helpfulness of staff
Value recieved for price paid
Ease of online options
  • Comment:

  • 500 characters left.
11.
How many nights did you stay with us during your last visit?
One night (guest)
Two nights (guest)
Three or more nights (guest)
Monthly moorage tenant
12.
If you were returning to the area, how likely would you be to stay with us again?
Very unlikely Somewhat unlikely Neutral Somewhat likely Very likely       
      
13.
Over the past year or since your last stay...
 Declined Remained the same Imrproved   
The quality of the marina has ...   
the quality of customer service has...   
The quality of guest amenities has...   
The type and quality of hosted events throughout the year has...   
  • Comment:

  • 500 characters left.
14.

Do you feel the moorage rates are reasonable as compared to other Puget Sound marinas?

Yes
No
  • Comment:

  • 500 characters left.
15.
Would a moorage rate increase cause you to change marinas?
Yes
No
Other  
  • Comment:

  • 500 characters left.
16.

Would you like to see more recreation amenities (party floats, BBQs, lanterns, karaoke, etc.?)  Do you have additional recommendations?

Yes, more amenities are desired.
No, less or enough amenities exist.
  • Comment:

  • 500 characters left.
17.
Should cruise ships, or large tour boats use Port of Bremerton Marinas as a port of call?
Yes
No
Other  
  • Comment:

  • 500 characters left.
18.

In the replacement of the Port Orchard breakwater, would you like to see the following items as part of that public improvement project?  (select all that apply)

Wide public pedestrian boardwalk
Informational boards, plaques and information kiosks
Seaplane landing facilities
Statue or artwork
Benches, picnic tables or other pedestrian amenities
Additional pump out station
Kayak or small boat/dinghy dock
50 Amp service
Other  
  • Comment:

  • 500 characters left.
19.
Would you support an Airbnb type vacation rental program for moored vessels?   
Yes
No
  • Comment:

  • 500 characters left.
20.
Would you like to see more rental services at the marinas? (select all that apply)
Bike rentals
Kayak rentals
Small boat rentals
Diving services or fishing charters
Extended yacht rentals or charter services
Other  
  • Comment:

  • 500 characters left.
21.

Would like you to have more sustainable options at the marina?  (Select all that apply)

Solar energy generation on marina covered roofs
Wind energy generation
Enhanced recycling
More electric vehicle charging
Other  
  • Comment:

  • 500 characters left.
22.

Are there other services or amenities you would like to see a the waterfront? (Select all that apply).

More retail shopping
Hotels or lodging
Entertainment venues
Convention centers or meeting places
More public parks and playgrounds
More parking facilities
Enhanced public boardwalks and pedestrian amenities
Boat yard service and/or marine maintenance
Yacht sales
Other  
  • Comment:

  • 500 characters left.
23.
I would like to see more of the following forms of communication from the Port: 


Emails
Newsletters
Coupons
Phone Calls
Letters
Surveys like this one
Other  
  • Comment:

  • 500 characters left.
24.
What do you like most about the marina?
 

50 characters left.
25.
What do you like least about the Marina or what item would you change?
 

50 characters left.
26.


How likely is it that you would recommend the Port of Bremerton Marinas to a friend or colleague?
Very unlikely Somewhat unlikely Neutral Somewhat likely Very likely       
      
27.
Please share any suggestions for improvement.


 

1000 characters left.