New Year Survey - 2021
1.

How long have you been a Nashelle customer?

Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.

How frequently do you purchase from us?

Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
Other  
3.

How easy is it to navigate our website?

Extremely easy
Very easy
Somewhat easy
Not so easy
Not easy at all
  • Comment:

  • 500 characters left.
4.

Were you able to find the information you were looking for on the website?

Yes
No
  • Comment:

  • 500 characters left.
5.

On a scale of 1-10, how do you rate the clarity of the website content? 10 being the clearest.


10  
 
6.

On a scale of 1-10, how do you rate the overall cart, checkout, and payment experience? 10 being the best.


10  
 
  • Comment:

  • 500 characters left.
7.

Did you face any challenges while using our website?


 

350 characters left.
8.

What made you exit the website?

I didn't find what I was looking for
I already bought this elsewhere
I changed my mind
I was just browsing
I didn't find the offer attractive
9.

Did you find the images on the website helpful to make a purchase?

Very helpful
Somewhat helpful
Somewhat unhelpful
Very unhelpful
The photos did not impact my purchase
Other  
10.

If you have purchased our Identity Collection, was the process of custom ordering easy?

Extremely easy
Very easy
Somewhat easy
Not so easy
Not easy at all
I have not purchased the Identity Collection
  • Comment:

  • 500 characters left.
11.

What do you like about our existing website?


 

350 characters left.
12.

 What would you like to change on our existing website?


 

350 characters left.
13.
Compared to our competitors, is our product quality better, worse, or about the same?
Better
The same
Worse
Other  
14.
Why did you choose our product rather than competitors? 
Price
Value
Giveback
Quality of materials
Notoriety
Craftsmanship
  • Comment:

  • 500 characters left.
15.

Is there anything you feel is missing from our jewelry line?

 

350 characters left.
16.

How would you rate the value for the money of the product?

Bad
Average
Good
Other  
17.

If we had a rewards program, what would influence you to sign up? Select all that apply.

Free Shipping
Annual Gift
Early Sale Access
Dollar Amount Off Purchases
Priority Customer Service
Birthday Specials
Exclusive Discounts
Surprise Gifts
Percentage Off Discounts
2-Day Shipping Discounts
  • Comment:

  • 500 characters left.
18.
How quickly would you expect to earn a reward?
Weekly
Monthly
Quarterly
Semi-annually
Annually
19.
Please provide any recommendations you have for what you like or would like to see in a rewards program.
 

350 characters left.
20.

How likely are you to buy from us again? 

Not likely at all
Not likely
Likely
Very likely
Other  
21.
What types of content would you like to see more of from us? Select all that apply.
More how-to-wear
More how-to-care-for
More behind the scenes
More about our giveback/mission
More product spotlights
Videos of our team & the brand
Other  
22.
How would you rate your overall level of satisfaction with our brand?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.