West Suburban YMCA Survey
RequiredRequired Question(s)
We hope you are all doing well and staying healthy during these difficult times. We want you back! Without you, there is no WSYMCA! Please take a few minutes to complete this survey so that we can better serve you and our community. 
Required 1.
Have you frozen or cancelled your membership in the past year?
Yes, I froze
Yes, I cancelled
No, I'm still a member

If yes, how long has your membership been frozen/cancelled? 

1-4 months
4-8 months
over 8 months
Required 3.

Please select your reasons for freezing/cancelling your membership. (Please select all that apply.)

Covid-19 (health concerns/immuno-compr-
Covid-19 (fear of indoor public spaces)
Covid-19 (financial impact)
Lost job due to Covid-19
Membership amount is too expensive
Moved out of the area
Joined another facility
Built a home gym
  • Comment:

  • 500 characters left.

Are you aware that we offer financial aid options?

Would like more info (Please let us know that best way to contact you)
  • Comment:

  • 500 characters left.

Have you been to the Y since we reopened in July?

  • Comment:

  • 500 characters left.

If you answered no to question #5, can you please tell us why you haven't been back since we reopened.


1000 characters left.

If you answered yes to question #5, in which activities have you participated?

Fitness Strength Equipment
Fitness Cardio Equipment
Outdoor Group Exercise Classes
Indoor Group Exercise Classes
Outdoor Track
Indoor Track
Youth Programming
Basketball Courts/Gymnasium
  • Comment:

  • 500 characters left.
If you have been to the Y since we reopened, are you satisfied with the steps we have taken to follow Covid-19 protocol? (ex. social distancing, mask wearing, cleanliness, etc.)
not satisfied somewhat satisfied satisfied very satisfied excellent       
  • Comment:

  • 500 characters left.

If you have been to the Y since we reopened, what have you been most impressed with. (Please check all that apply).

Spacing of equipment
Use of pool-cleanliness and social distancing
Pool reservations
Use of basketball courts/reservation system
Outdoor group exercise classes
Indoor group exercise classes
Virtual offerings
Staff enforcing Covid protocol
Additional hand sanitizing stations and sinks
  • Comment:

  • 500 characters left.
Required 10.

What steps can we take to ensure your return to the Y? (Please check all that apply)

Add barriers between cardio machines
Reservation system for everything (including fitness options/Kid's Corner etc.)
Hourly/Daily/Weekly updates on usage (low usage and peak usage days and times)
Do not feel comfortable returning until the vaccine is widely distributed
Waiting until masks do not have to be worn while exercising
Waiting until the steam room, sauna and whirlpool are allowed to open
  • Comment:

  • 500 characters left.

Please list any additional comments you'd like us to hear below.


1000 characters left.
Please let us know if you'd like information on financial aid or would like someone to contact you regarding our current operations.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Last Name:
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