Westell Technologies, Customer Satisfaction Survey
1.
On a scale of 0-5 (0 being not very good and 5 being exceptional) how would you rate Westell Product Quality and Reliability? This refers to product appearance, functionality, hardware reliability, trouble reports, product packaging, and compliance to regulatory, safety, and telcom industry requirements. <>?
0
1
2
3
4
5
2.
How frequently do you purchase from us?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
3.
How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service
Product Features
Quality of Products/Services
Understanding customers' needs
Sales staff
Price
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4.
How likely are you to refer Westell to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
5.
Do you have any suggestions for improving your Westell experience?
 

350 characters left.