Smart Water Meter Project Customer Experience Survey_Commercial Upgrades
RequiredRequired Question(s)
Progress: 
 
 
Bellevue Utilities' contractor, Itron and KUS, recently completed an upgrade of the water meter serving your property as part of the Smart Water Meters Project. 
 
We want to hear from you about your experience with the work performed. Please let us know how we can improve the process by taking this short survey.
 
Your feedback will be used solely to improve our services. We will not share any personal information provided, but we may reach out to you to discuss specific successes or concerns. You can also contact us at smartwater@bellevuewa.gov?any time to share additional feedback or questions. 

 
Required 1.
Please provide your property address. This will only be used to identify who serviced your property and follow up as needed or requested.

Address 1:
Address 2:
City:
Postal Code:

Please rate your satisfaction with the service provided to you under the following categories:
 
2.
Project team communication:
Very Dissatisfied  Neutral  Very Satisfied       
      
  • Comment:

  • 500 characters left.
3.

Project team courtesy and professionalism:


Very Dissatisfied  Neutral  Very Satisfied       
      
  • Comment:

  • 500 characters left.
4.

Accommodations and efforts made to minimize service disruption:



Very Dissatisfied  Neutral  Very Satisfied       
      
  • Comment:

  • 500 characters left.
5.

Site clean up and condition of property after the meter upgrade:



Very Dissatisfied  Neutral  Very Satisfied       
      
  • Comment:

  • 500 characters left.
6.

Any other comments you would like to provide?

 

50 characters left.
7.
Would you like a customer service representative to contact you about your experience and/or survey responses?
Yes
No
  • Comment:

  • 500 characters left.
8.
If you want to be contacted about your experience and/or survey responses, please provide your preferred contact information (email, phone or both)
 

50 characters left.
9.

Do you plan to use the online customer portal, when available, to access and monitor your property's water use information?

Yes
No
  • Comment:

  • 500 characters left.