Frontier Communications Residential Customer Survey 2019
RequiredRequired Question(s)
Please provide the information in which you registered your Frontier Communications services with.
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First Name:
Last Name:
Home Phone:
Email Address:
Address 1:
Postal Code:

Required 2.
How long have you been a residential customer of Frontier 
Communications' Internet Service?

Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
  • Comment:

  • 500 characters left.
Required 3.
How many megabites (MB) do you currently pay for?
6 MB Max
12 MB Max
18 MB Max
25 MB or more
  • Comment:

  • 500 characters left.
Required 4.

How many devices are currently connected to your internet services at home? (such as smartphone, laptop, game console, tablet)

More than 4
  • Comment:

  • 500 characters left.
Required 5.
How frequently do you experience slower speeds than what you pay for?
Every day
Every week
Every 2-3 weeks
Every month
Every 2-3 months
Every 4-6 months
Once or twice a year
  • Comment:

  • 500 characters left.
Required 6.

What time do you most frequently use the internet at your home?

Morning (7AM - 11AM)
Midday (11AM - 2PM)
Afternoon (2PM - 5PM)
Evening (5PM - 10PM)
  • Comment:

  • 500 characters left.
Required 7.
How would you rate your level of satisfaction with Frontier Internet?
Highly satisfied
Somewhat satisfied
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.
Required 8.
How  would you rate the services provided by Frontier internet?
 Well Below Average Below Average Average Above Average Well Above Average 
Quality of Internet Service
Customer Service
Technical Support
  • Comment:

  • 500 characters left.
Do you have any other information that could help with Humble Law's investigation of Frontier Communications? 


350 characters left.