City of Miami Beach Building Department Survey
1.
Which title best describes how you do business with the Building Department?
Contractor
Architect/Engineer
Plans Expediter
Homeowner
Other  
2.
How long have you been doing business with the Building Department?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years or more
3.
What was the subject of your recent visit with the Building Department?
Obtaining a permit
Obtaining a Certificate of Occupancy
Resolving a Building Code violation
Other  
4.
How would you rate your overall experience with the Building Department?
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied       
      
5.
How would you rate your experience with the Permit Application Process?
 Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 
Customer service
Professionalism
Understanding customers' needs
Timeliness
Employees' knowledge
6.
How would you rate your experience with the Plan Review process (Building Department only)?
 Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 
Customer service
Professionalism
Understanding customers' needs
Timeliness
Employees' knowledge
7.
What is your level of satisfaction with the time it took for your permit to be issued? 
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied       
      
8.
How would you rate your experience with Inspection Services?
 Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 
Customer service
Professionalism
Understanding customers' needs
Timeliness
Employees' knowledge
9.
How would you rate your experience with requesting Building Department records?
 Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 
Customer service
Professionalism
Understanding customers' needs
Timeliness
Employees' knowledge
10.
Do you have any suggestions for improving our services?
 

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